Chief of Staff, Emergency Cash (Senior Manager)

GiveDirectly has delivered more than $1B in cash directly to 2+ million people living in poverty across 15 countries since 2011. We believe cash transfers are one of the most scalable, cost-effective, and dignified forms of aid, with the research to back it up. Our work has been covered by The Economist, NPR, TED, and The Washington Post. We are one of Time100’s Most Influential Companies of 2026.Our culture is candid, analytical, and non-hierarchical. We support high ownership and real professional growth. Curious about what it's really like to work here? Read our values and hear from the people who do. If they resonate, this could be a great fit!Location: Remote. We are unable to sponsor or take over sponsorship of employment Visas in the U.S. or U.K. at this time.About this roleGiveDirectly is scaling our emergency response operations to reach more people, faster, with cash after a crisis. Our belief is that cash assistance, delivered quickly after a crisis, is more effective and dignified than in kind assistance for most populations in crisis. As the portfolio grows, so does the need for strong operating systems, clear strategic priorities, and compelling positioning that helps EC build trust and influence across the humanitarian ecosystem. As Senior Manager, Emergency Cash Chief of Staff you will serve as a strategic partner to EC leadership, helping the team operate more effectively and increase its impact. You will own performance management systems, strategic planning processes, and key operating mechanisms that ensure visibility into priorities, progress, and outcomes. You will also lead strategic initiatives that strengthen how Emergency Cash is positioned internally and externally, including advancing GiveDirectly's "Brand as Access" strategy to build recipient trust and deepen engagement with key stakeholders. This role sits at the intersection of strategy, operations, and organizational effectiveness. You will work across teams to improve decision-making, create scalable systems and resources, develop core EC messaging and collateral, and support high-priority strategic initiatives. The ideal candidate is a structured problem solver who enjoys turning ambiguity into action, building systems that help teams perform at a high level, and driving cross-functional work from concept through execution.Reports to: Senior Product Director, Emergency Cash Level: Senior Manager EC Chief of Staff Travel Requirement: Must be able to travel up to 40% of the time including ~1-2 times per year for team retreats.What you'll doPerformance Management & Organizational EffectivenessOwn EC goal performance monitoring systems, dashboards, and review processes to ensure visibility into key metrics, priorities, and outcomes.Drive strategic planning and goal-setting processes, helping the team align around clear objectives and measurable results.Improve operating rhythms, meeting structures, and decision-making processes to maximize team effectiveness.Develop and maintain evergreen systems, playbooks, and operating resources that increase institutional knowledge and execution quality.Brand as AccessDevelop and advance an EC ‘Brand as Access strategy,’ positioning GD’s Emergency Cash public profile to ensure recipient trust and unlock relationships with mobile network operators, financial service providers, governments and other stakeholders.Partner across GiveDirectly to ensure EC messaging for access is consistent, compelling, aligned across external-facing channels and integrated and aligned with our fundraising and systems change messaging.Own the creation and maintenance of core EC collateral, including pitch decks, webpages, FAQs, briefing materials, one-pagers, and strategic narratives.MNO Relationship ManagementSupport the management of GiveDirectly’s strategic Mobile Network Operator (MNO) partnerships by coordinating engagement plans, tracking commitments, and ensuring timely follow-up on key actions across partners and internal teams.Develop and maintain the systems, trackers, and reporting needed to provide visibility into partnership status, key milestones, risks, and opportunities.Special ProjectsLead high-priority strategic initiatives that advance Emergency Cash objectives and team effectiveness.Serve as a strategic thought partner to EC leadership on emerging opportunities, risks, and long-term priorities.Collaborate with the fundraising team on addressable market analysis, market segmentation, and framing of EC productsQualificationsRequiredExceptional alignment with GiveDirectly's values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity.6+ years of experience in strategy, operations, management consulting, business operations, organizational effectiveness, product strategy, or a related field in a mission-driven or high-performance environment.Demonstrated experience building systems, processes, and