Solutions Consultant, Workforce & HR

About Shiftlab: Shiftlab is a fast-growing, AI-driven workforce management platform. Over 30,000 retail professionals already rely on us for scheduling, time and attendance, team communication, and real-time performance visibility — the everyday tools that make running an hourly workforce simpler for operators and better for the people on the floor. We're a fully remote company built on trust, ownership, and collaboration. Our mission is to elevate human potential, and for us that starts on the frontline: less time lost to manual scheduling and paperwork, more visibility and control for the people actually running the stores. About The Role: This is a strategic, client- and prospect-facing role. We're looking for someone who can own Enterprise client relationships and help close deals. You'll sit with sales and marketing as a credible expert voice in the room with prospects, lead demos for enterprise accounts, and give Product a seat-at-the-table view of what enterprise HR buyers actually need. **This is a remote opportunity. Our preferred locations are: Regina, Vancouver, Toronto, Denver, Davidson/Charlotte The #1 filter for this role (note for HR) Above everything else, we're looking for a closer — someone you can put in a boardroom with a prospect and trust to help win the deal. Domain depth matters here because it wins deals, not for its own sake. What You'll Do: Sales engineering & deal closing Sit directly with sales as a credible expert voice in the room — this is a lead role in prospect and client conversations, not a back-seat supporting one Lead product demos for enterprise prospects, tailoring each pitch to that vertical's specific HR and operational pain points Help build and run a go-to-market strategy for specialty retail Partner with marketing on positioning, messaging, and collateral for new target verticals Domain expertise in the room Bring the human side of the conversation — speak credibly to the real operational and people impact HR/workforce systems have on both the business and its frontline staff Speak knowledgeably to the compliance complexity around hourly workforce management — labor law, scheduling regulations, wage/hour rules — as it comes up in prospect conversations Translate the nuance of third-party integrations — payroll systems, internal operating systems, POS systems — well enough to speak credibly to a prospect's requirements and connect the dots for our internal teams Customer & market insight Act as our in-house expert on HR and hourly-workforce issues in retail — bring that lens into prospect and customer conversations Gather and synthesize feedback from prospects, customers, and industry contacts to spot unmet needs before they show up in a support ticket Product voice Hold a seat at the table on product roadmap decisions Help ensure the product both innovates and checks the compliance/operational boxes enterprise HR buyers require Work with Product to turn market and customer signals into concrete opportunity briefs — not just “customers want X,” but why, and what it's worth Identify HR and workforce management pain points specific to hourly, multi-location workforces and help Product prioritize what we build next What You Bring: A closer, first — proven ability to hold your own in a boardroom with a prospect and help win the deal; this is the top filter for this role, ahead of raw domain tenure 10+ years in HR, retail operations, or workforce management — ideally some combination of the three Direct experience with hourly, frontline workforce environments at scale (retail, restaurant, or similar multi-location operations) Enterprise experience — you've operated inside, or served, large and complex organizations Working knowledge of the compliance landscape around hourly workforce management (labor law, scheduling regulations, wage/hour rules) Comfortable leading client-facing conversations in a consultative, expert capacity Conceptual (not necessarily technical) fluency with third-party integrations — payroll, POS, and internal operating systems — enough to speak credibly to a prospect's requirements and translate for internal teams Comfort operating across sales, customer-facing, and product work — this isn't a role for someone who wants a single lane Experience giving product demos or leading prospect-facing conversations A track record of turning an operational or HR pain point into a clear business case or product requirement Strong written and verbal communication — you'll be translating between sales, CS, and product regularly Self-starter who's comfortable building a go-to-market motion in a new vertical largely from scratch Nice to have Hands-on technical aptitude with integrations or systems — a genuine asset if you have it, but not something we screen for Experience in specialty retail categories beyond telecom — apparel, jewelry, beauty, or other regulated or hourly-heavy retail Background with HRIS, payroll, or workforce management software Prior ex