Defined Contribution Administration Manager

Description: Why join our team at Definiti? If you enjoy tackling challenges and believe in delivering exceptional client service, Definiti may be perfect for you. You can make a difference by helping to improve and secure many retirements, while also helping to grow a dynamic organization. Most roles are fully remote, so you need to be comfortable using technology, be productive in a home office with a reliable internet connection to stay in touch with your team and deliver high\-quality service to our clients. Definiti supports your professional growth through comprehensive training and industry credentials and certifications. Definiti is a national retirement services company that helps clients manage and administer their retirement plans. We help clients define what's possible and what’s next for their retirement plans. **PURPOSE OF POSITION** The Defined Contribution Administration Manager is a role designed for a motivated, detail\-oriented retirement plan professional with strong leadership skills. The Manager will oversee a team of retirement plan administrators and be responsible for managing workflow and ensuring deadlines, service, and compliance expectations are met. **PRIMARY DUTIES AND RESPONSIBILITIES** * Manage a team of 8 to 15 retirement plan administrators * Motivate, lead, and support team members to provide excellent customer service while meeting internal and regulatory deadline * Interface with other DC Administration Managers on a regular basis to coordinate continuous and holistic process improvement * Clearly document processes and update as needed * Assist and support company goals and objectives * Resolve and provide solutions for internal questions and issues that arise within team * Communicate with clients, financial advisors, CPAs, and other professionals on escalated service or compliance related items regarding your team * Develop alternatives that will improve efficiency, make recommendations for changes, and assist in implementing changes to the DC administration team * Train and mentor staff members. Be a subject matter expert in compliance testing and industry knowledge * Monitor team productivity and deadlines * Assist team with FTW and Pension Pro software related questions surrounding plan administration * Point of contact for a small block of key client relationships on the team * Review and consult on plan sponsor requests and administration * Lead special projects and initiatives as needed * Perform annual performance reviews and set personal goals for team members to achieve Requirements: **COMPETENCIES REQUIRED** * Excellent knowledge of ADP/ACP, 415, 410(b), Top Heavy and 401(a)(4\) non\-discrimination testing * Ability to manage staff located in remote locations * Coach, motivate, and mentor employees to achieve company goals in a results\-oriented team environment * Key contributor to the improvement of the company’s operations processes and procedures * Must be detailed and possess stro