Manager, Customer Success, APAC

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. What you’ll do at Jamf: At Jamf, we empower people to be their best selves and do their best work. The Manager of Customer Success is responsible for staffing, development, and ongoing leadership of the Customer Success team. This includes onboarding, training, resource management, and team development to ensure consistent, high-quality execution across the customer lifecycle. This role aims to drive and sustain customer engagement, product adoption, satisfaction, and retention by enabling the team to deliver measurable value realization and proactive risk mitigation.  The Manager of Customer Success partners closely with cross-functional leaders across Jamf to ensure strong alignment, effective operational cadence, and clear communication across teams supporting the customer experience. They maintain alignment between company direction and the actions and priorities of the Customer Success team, supporting scalable practices that improve customer health and long-term outcomes. This role is offered as remote in Singapore. You may be required to work periodically at a Jamf office or collaborative work location with other Jamf employees in your area for certain events or moments that matter. We are only able to accept applications from candidates who are based in Singapore and are legally authorized to live and work in Singapore. #LI-Remote What you can expect to do in this role: Manage Customer Success team activities related to onboarding, training, and professional development of team  Enhance effectiveness and efficiency through technology and processes for Customer Success functions  Measure effectiveness of Customer Success by tracking operational metrics, identifying areas of strength and improvement, strategizing to improve, and providing reports to leadership  Collaborate with other teams and departments to drive customer engagement, satisfaction, and retention  Align with other teams and departments to inspire Customer Success activities across Jamf  Collaborate with Go-To-Market leaders and other leadership teams to deliver an optimal customer lifecycle  Advocate for the needs of the customer cross-departmentally  Mentor and be an escalation point for customer satisfaction or engagement issues  Other duties and special projects as assigned As a Jamf employee you will be expected to travel between 20 – 40 % to attend events specific to your role including international travel. What we are looking for: 4 Year / Bachelor’s Degree (Preferred)  A combination of relevant experience and education may be considered  Certifications in Jamf Products (Jamf 100, Jamf 200, Jamf 300) (Preferred)  Performs all job responsibilities in alignment with the core values, mission and purpose of the organization  Adheres to the highest moral, ethical and legal standards to deliver an environment that promotes respect, innovation and creativity  Supports and promotes a positive, inclusive workplace one in which the talents and strengths of our increasingly diverse workforce are welcomed, further developed and manifested in our work  3+ years of experience with customer interaction in digital channels (online, email, chat) (Required)  3+ years of experience working with customers over the phone (Required)  1+ years of experience developing reports or dashboards in Salesforce or equivalent experience (Required)  Salesforce.com (or alternative CRM platform) experience (Strongly Preferred)  Gainsight experience with CTAs and dashboards (Strongly Preferred)  Experience operating in a Customer Success role (Strongly Preferred)  Experience leading, coaching, mentoring, or managing a customer-facing team (Required)  Strong knowledge of Jamf product offerings, pricing, and integrated technologies (Preferred)  General experience with macOS, iOS, and tvOS (Preferred)  Experience in a Customer Service role (Preferred)  Strong communication skills  Excellent interpersonal skills  Excellent organizational skills  Strong customer service skills  Ability to communicate complex technical terms in an easy to understand, non-technical manner  Ability to interact effectively with co-workers in a results driven culture  Self-starter, energetic multi-tasker, highly motivated and team player  Good listening skills  Ability to engage with and establish trust and rapport with all levels of customers and employees  Ability to work independently and as part of a team  Ability to multi-task and prioritize duties