Logistics Performance Director - Remote

Job SummaryThe LPD serves as the voice of the Managed Logistics customer within BlueGrace, understanding why the customer does business with BG, where they see value, and how they measure our performance. This is an account ownership role, not a people management role. The LPD owns the account and drives its strategic direction, working collaboratively with Operations to ensure service delivery meets customer expectations.Duties and Responsibilities:Serve as the primary point of accountability for the customer relationship, with weekly-minimum communication to maintain a true pulse of the accountOwn and deliver Quarterly Business Reviews, account strategy, and long-term relationship healthMonitor performance and financial metrics using available technology to ensure BG is meeting customer expectations and internal KPIs.Identify logistics trends and risks; proactively surface and manage retention/churn risk in partnership with the Managed Logistics teamOversee account-specific projects and calculate/communicate ROI and value deliveredPartner with Operations to ensure systemic service, billing, or delivery issues are resolved to the customer's satisfactionEscalate critical client issues to leadership and drive follow-up to resolutionCoordinate across internal BlueGrace departments to keep the client's account functioning efficientlyOther duties as assignedQualifications: Bachelor's degree in supply chain field or equivalent combination of education and experience.7-10 or more years of experience in operational transportation solutions, with proven history of continuous improvement consulting, expanding account scope and revenue, and freight/transportation purchasing.Experience working with big box retail company’s a plusSales experience a plusAbility to speak effectively before groups of customers or employees of organization.Ability to analyze all aspects of transportation data to report out clear and meaningful metrics.Ability to problem solve and come up with creative solutions to meet customer needsExperience working in TMS systems requiredExperience working with Microsoft Suite requiredOriginally posted on Himalayas