Remote Client Support Specialist (Legal Services)

**Full\-Time Remote Client Support Specialist (Legal Services)** **Job Type:** Full\-Time l **Location:** Remote (Texas Residents Only) **Pay Rate:** $16/hour **About Alert Communications** With over 40 years of industry experience, Alert Communications powers client communication in the legal, healthcare, and home service sectors. We support more than 3,000 clients across North America as a trusted, people\-powered extension of their business. Operating 24/7/365, our dedicated team handles incoming leads, client onboarding, and critical legal intake solutions tailored specifically to help law practices thrive. We combine cutting\-edge technology with empathetic, high\-touch human interaction to ensure every caller receives exceptional service. **Position Summary** In this role, you will service as the primary, critical point of contact for individuals reaching out to our partner law firms, often during stressful or life\-changing situations. You will deliver compassionate customer service, evaluate, and guide prospective clients through a smooth, professional onboarding process from their very first interaction. **Key Responsibilities and Duties:** * First Contact and Inbound Support: Warmly answer high\-volume incoming calls, live chats, and web inquiries on behalf of nationwide law practices with empathy, patience, and professionalism. * Lead Qualification and Screening: Conduct structured legal intake interviews to gather essential case facts, screen inquiries against firm\-specific criteria, and accurately assess caller needs. * Accurate Data Entry: Document call details, record accurate legal notes, and input critical customer information across multiple databases simultaneously without sacrificing call quality. * Client Onboarding and Sign\-Ups: Assist prospective legal clients in completing initial intake documentation, agreements, and necessary next steps to retain legal representation. * Multitasking and System Navigation: Seamlessly switch between multiple software applications, client platforms, and dynamic script databases while maintaining an engaging, professional presence. * Brand Representation: Act as a polished, reliable extension of over 3,000 top\-tier legal practices across North America. **Qualifications and Requirements:** * Location: Must currently reside in the state of Texas (Proof of residency required upon hire). * Schedule Flexibility: Ability to work full\-time shifts, including at least one weekend day (Saturday or Sunday) and assigned holidays. * Experience: + Prior experience in customer service, call centers, client onboarding, sales, or hospitality. + Legal, medical, or insurance intake experience is strongly preferred. * Communication Skills: Excellent written and verbal communication skills with a warm, confident, and compassionate phone demeanor. * Technical Aptitude: Strong computer literacy, speed, and the ability to multitask across multiple software systems simultaneously. * Typing S