National Text and Chat Counselor (Part-Time)

**National Text and Chat Counselor**Remote $22\.00\-$25\.50 Hourly Part\-Time \| Shifts: 7:00AM\-3:00PM and 3:00pm\-11:00pm \| Every or Every other Saturday and Sunday Being the Leader Communities Need in Moments of Crisis. **About Us** CarePoint Response is a nationally recognized nonprofit and Baltimore’s only comprehensive crisis response system. Since 1992, we’ve been at the forefront of behavioral health crisis care — providing timely, community\-based services for individuals and families experiencing mental health and substance use challenges. **The Opportunity** We’re seeking a **988 Text and Chat Crisis Counselor** to join CarePoint Response as part of our expanding crisis services team. In this role, you’ll be the first line of support for individuals reaching out through the **988 Suicide \& Crisis Lifeline** digital platforms — offering calm, compassionate, and life\-saving care through text and chat. You’ll connect with people experiencing emotional distress, suicidal thoughts, or mental health crises — providing immediate support, conducting risk assessments, and helping individuals find safety and hope in difficult moments. Using empathy, active listening, and trauma\-informed techniques, you’ll guide each conversation with care and professionalism. **What You’ll Do** * Respond promptly to incoming text and chat messages through the 988 Lifeline platform * Engage with users using active listening, empathy, and evidence\-based crisis intervention techniques. * Conduct suicide risk assessments and escalate high\-risk situations to supervisors or emergency services as needed. * Maintain professional boundaries, cultural humility, and trauma\-informed care practices at all times. * Provide appropriate referrals to local mental health services, shelter, substance use treatment, or other resources. * Document all interactions accurately and promptly in electronic records per agency and legal requirements. * Participate in regular supervision, debriefings, and training sessions. * Uphold confidentiality and adhere to HIPAA and 988 Lifeline standards. **Qualifications** * High school diploma or equivalent (Associate’s or bachelor’s in psychology, social work, counseling, or related field preferred). **Experience** * Strong typing, written communication, and crisis de\-escalation skills. * Comfort working with diverse populations, including LGBTQIA\+, youth, people in active mental health or substance\-related crisis. * Bilingual or multilingual skills are preferred. **Work Environment \& Equipment** * Remote position with required internet connectivity and private, quiet workspace * Equipment provided (laptop, headset) * Must adhere to all HIPAA and confidentiality requirements **Why Join CarePoint Response** Medical, Dental, and Vision Insurance. 403(b) Retirement Plan Generous PTO – Vacation, Sick, Personal, and Holidays. Tuition Reimbursement \& Professional Development Support. Be part of a