Well-being Coach I (Remote)

American Specialty Health Incorporated is seeking a Well\-being Coach I to join our Wellbeing Coaching department. This position will provide phone\-based coaching, education and support to members utilizing coaching programs. This position includes providing supportive accountability to members around the member’s health\-related goals and developing a plan with members to reach those goals and sustain lasting behavioral changes gained through participation. **Remote Worker Considerations:** Remote Worker Guidelines: This position will be trained remotely and must be able to work from home (WFH) in a designated work area with company\-provided technology equipment. This WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network. The internet connection must have a consistent 50 down/10 up Mbps minimum internet speed. 100 down/20 up is recommended to support higher quality video meetings. **Responsibilities** * After receiving program specific training and following clinical protocol and corporate policies and procedures, provide primarily phone, video, and/ or chat coaching and education to enrolled members as outlined in corporate policy. * Schedules coaching sessions to meet department productivity expectations or as required to meet program performance and quality standards. * Using evidence based coaching skills and health information, works with members to set health related goals and develop and implement effective strategies to reach those goals * Creates and sustains a supportive member\-focused environment for behavior change * Assures all communication logs from the Case Review team are acknowledged and instructions implemented. Acknowledges and implements all program modifications resulting from case review final determinations. * Manages time to ensure that appointments are kept, and appropriate follow\-up is done in a timely manner * Meets or exceeds company performance standards related to coaching skills, customer service, documentation, customer satisfaction, and positive clinical and behavioral outcomes * Manages time to assure documents and/or resources go out to members in a timely manner and according to department performance standards. * Using Health Management electronic systems, documents member goals, clinical data, behavioral outcomes, and administrative details of all assigned members. * Gathers detailed and accurate information on assigned members and enters data into electronic coaching record and other electronic systems and communication logs, including QA process. * Maintains thorough, accurate, up\-to\-date and confidential records of all coaching sessions with members * Answers questions submitted by assigned members during coaching sessions or online. * Sends letters and faxes to physician’s offices or other referral sources as required by client contract or department protocol. * Mai