SAP Business Analyst

POSITION PURPOSEThe Business Analyst - Order Fulfillment is the functional owner of the Enterprise order fulfillment solutions within the Digital Applications & Product Delivery organization. The role translates validated business requirements into working, supported application functionality (mainly, but not limited to, SAP) across the order fulfillment landscape - covering Sales & Distribution (SD) order management, Available-to-Promise (ATP), Logistics Execution, delivery and shipping, and billing - and is accountable for the quality, consistency, and supportability of that functionality.The role sits within the global Enterprise Business Analysis team and is aligned to the Order Fulfillment functional domain. It partners with the Order Fulfillment Global Functional Lead and the Business Enablement & Adoption organization, who own business process design, business requirements definition, and adoption. This role owns everything from functional specification onward: configuration, development coordination, testing, cutover, and ongoing application support.The successful candidate combines genuine SAP order management and logistics execution configuration depth with the ability to work directly with customer service, order management, and logistics stakeholders, and applies the change management, documentation, and control standards that govern the application estate.PRINCIPAL ACCOUNTABILITIESFunctional Design & Specification Translate validated business requirements received from the Order Fulfillment Global Functional Lead and the Business Enablement & Adoption team into functional specifications, solution designs, and configuration approaches for the SAP order fulfillment landscape. Advise business partners and IT colleagues on standard SAP capability and leading practice for Sales & Distribution (SD) order management, Available-to-Promise (ATP), Logistics Execution, delivery and shipping, and billing, actively steering solutions toward fit-to-standard adoption over custom development. Assess the functional and integration impact of proposed changes across adjacent domains, including Customer Experience and Sales, Manufacturing, Inventory Management, Purchasing, and Finance (accounts receivable and revenue recognition). Provide functional input to application rationalization and integration assessments for order fulfillment systems, supporting - but not owning - the architecture decisions held by Integration & Solutions Architecture. Configuration & Solution Delivery Own SAP configuration for the order fulfillment modules, ensuring changes are designed, documented, and delivered to the standards set by the Digital Applications & Product Delivery organization. Partner with the technical lead and the application development team to define, deliver, and validate custom development where standard functionality cannot meet a validated requirement. Deliver configuration and development activities with attention to quality, consistency, reusability, and scalability across regions and entities. Prepare and maintain configuration documentation, functional design documents, and technical handover material. Testing, Cutover & Release Own functional and integration testing for the order fulfillment workstream, including test script preparation, execution, defect logging, and retest. Support business-led user acceptance testing by preparing test environments and data, resolving defects, and providing functional guidance to business testers. Plan and execute cutover activities for order fulfillment scope, including data validation, sequencing, and hyper care, with attention to open order and in-transit delivery continuity. Comply with application change management and transport procedures, ensuring appropriate approval and evidence of control operation for audit purposes. Application Support & Continuous Improvement Act as the functional escalation point for order fulfillment related incidents and defects, driving timely investigation, root cause analysis, and remediation within agreed service levels. Identify and deliver continuous improvement opportunities that optimize SAP order fulfillment processes, improve system performance, and reduce recurring incident volume. Monitor and report on key performance indicators relating to order fulfillment solution quality, defect trends, and change delivery, using data to inform prioritization. Contribute to the reduction of technical debt and custom-code footprint within the order fulfillment landscape. Collaboration & Knowledge Transfer Collaborate with Business Analysts in adjacent functional domains to ensure end-to-end process integrity across the Enterprise System landscape, with particular attention to the customer-facing and finance touchpoints of the order-to-cash chain. Maintain strong working relationships with customer service, order management, logistics and distribution stakeholders, regional business teams, and external implementation partners. Create and maint