Client Support Representative, Tier- 3 (6AM-2PM)

**Client Support Representative, Tier\-3 (Saturday \- Wednesday, 6:00 am \- 2:00 pm) \- Remote** Founded in June 1996, VS Media is an industry leader specializing in highly interactive, high\-traffic, live video chat websites. Spanning the globe with over 200 million visitors per month and 80 million ads per day, we provide a platform for adults to discover new kinds of interactive content through live video and chat services. Our size and scale stretches across every continent, delivering powerful technology to enhance our clients’ online presence. From streaming live video to billing solutions to gamification development, we leverage the latest technology to provide the best digital experience possible. **About the Job** We need an intelligent, hard\-working, organized individual to join our client support team. As we are an internet\-focused tech company, please note that we do manage adult\-oriented content. This position directly involves working around such explicit material on a regular basis, therefore it is imperative that the ideal candidate have no issue with this aspect of the business. Please take a look at our website flirt 4 free for an example. VS Media understands and respects that such content is not suitable for all applicants. **This is a fully remote position for applicants ONLY in AZ, CA, CO, IN, NY, OK, TN, AND TX.** **General** As a Tier\-3 Client Support Representative, you will be responsible for facilitating the success of our performers and studios and for fostering brand loyalty, through the provision of authentic tier\-3 client support services that surpass client expectations and ensure their satisfaction. As the first point of contact for our clients, addressing their enquiries and resolving issues, Client Support Representatives must be exceptional in their care, attention, and attitude towards all those whom they serve, aspiring to add value to the Company’s products and to maximize the potential for continued client engagement. The role requires proven client support expertise, outstanding communication and interpersonal skills, and excellent critical thinking and problem\-solving abilities. **Responsibilities** * Serving as the primary point of contact for our clients, via various channels such as phone, email, and chat, responding promptly and professionally to client enquiries, providing accurate information, and resolving issues in a timely manner. Providing white\-glove support to our most prestigious clients, resolving payment enquiries and support, providing advanced product troubleshooting, responding to internal support requests, and handling severe compliance\- and policy\-related support items, along with other support items as needed based on the expected tier\-3 knowledge base and skill level. * Assisting in the optimal delivery of tier\-2 support services, as needed. These include providing advanced sign\-up support, account management support, product tr