Assistant Technical Support Manager

**Location: Remote** **Location Status:** Work will be primarily performed remotely from home office 5 days per week. Employee may be required to utilize personal phone and internet services to perform telecommuting with reimbursement according to Race's telecommuting policy. Occasional travel to and work from other Race offices or off\-site locations may be required. **Race Communications is only accepting remote candidates who reside in the following states: California,** **Colorado, Florida, Missouri, Nevada, Oregon, Indiana and Illinois. If you do not reside in one of these** **states, you are not eligible for remote employment.** 100% Company\-Paid Medical and Dental Benefits Free Fiber Internet Service Comp: $27 to $30 per hour 5 Days/8 Hours **Who We Are:** We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 1994\. At Race, relationships matter as much as speed. We combine cutting\-edge technology with a genuine, people\-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose. **Position Impact:** The Assistant Technical Support Manager is a driven technical professional who supports the management and daily operations of the technical support team. This role works closely with the Technical Support Manager to ensure efficient service delivery, strong team performance, and timely resolution of complex technical issues. Serving as a key escalation resource, the Assistant Technical Support Manager provides hands\-on guidance to support staff, helps optimize workflows, and contributes to process improvements. By combining technical expertise, leadership support, and operational oversight, this role plays a critical part in maintaining service reliability, improving resolution times, and delivering a high\-quality customer support experience. **Requirements** **Qualifications and Experience:** * Eligibility for US Employment without sponsorship * Minimum of 18 years of age * High School Diploma or GED required * Bachelor’s degree (B.A./B.S.) or equivalent education in a related field is preferred * Minimum of 3–5 years of experience in technical support within the telecommunications industry preferred * Demonstrated leadership or supervisory experience in a support environment preferred * Strong understanding of customer service processes, technical troubleshooting, and industry best practices * Proficiency in customer relationship management (CRM) software * Ability to manage competing priorities and support a fast\-paced technical environment * Ability to work nights, weekends, holidays, and overtime as needed to ensure operational conti