Client Success Manager - Automotive Industry

**Overview** Do you love the automotive industry but don’t want to work long hours or weekends? Are you looking for work/life balance? Do you enjoy helping others succeed? Join our company in the client success role! This position provides customer service support to automotive dealer clients that subscribe to our training and coaching services. Work from home most of the time and enjoy holidays with your family. Join our growing brand and company to start making a difference! **Location**: Atlanta, GA (hybrid role: work from home with onsite client visits and occasional travel) **Position Type**: Full\-time (40 hours/week; regular work week) **Pay type**: Base salary \& performance bonuses **Annual income**: $55,000 – $65,000 **RESPONSIBILITIES \- Client Success and Client Engagement** * Foster and maintain relationships with Sellchology dealer clients under minimal direct supervision * Provide support to assigned dealer accounts using phone calls, social media, texting, email and onsite visits * Establish relationships and communicate well with executive\-level management (Owner, GM, GSM) * Guide dealership managers and sales teams through the Sellchology training material to assist in meeting their training needs * Proactively identify opportunities for engagement within the training content and coaching resources * Proactively engage in educational follow\-up on how we can help clients grow and succeed * Manage and respond to client questions and inquiries in a timely and professional manner * Serve as a co\-moderator of a private coaching group on Facebook (manage membership and facilitate engagement) * Provide administrative and customer service support for Sellchology critical programs and events (e.g., industry conferences or events at our training center located in Atlanta) * Other duties as assigned **RESPONSIBILITIES \- Supervision** * Supervise a team of Engagement Managers * Communicate and uphold performance standards for client engagement * Maintain and update documentation for client processes and procedures * Monitor employee productivity and performance * Provide constructive feedback, mentorship and coaching * Assist with client questions and client care * Train new employees in essential role functions and workflow * Conduct regular performance reviews and provide reports to company executives **REQUIRED SKILLS, ABILITIES \& EXPERIENCE** * At least 2 years of experience in the retail automotive industry: BDC, sales, management or vendor * At least 1 year of experience in a supervisor or leadership role * Proven track record of building and maintaining relationships with customers/clients * Familiarity with automotive sales training philosophy and techniques * Demonstrated ability to work on projects under minimal supervision * Demonstrated leadership and supervisory abilities * Strong customer service and communication skills (verbal and written) * Ability to plan own daily work schedule and manage time (previous wo