Operations Support Specialist

**Position Summary** This role provides high\-level administrative support to the Executive team as well as operational and project support within the association. This is a full\-time, primarily remote position with required in\-person work one day per week in Lansing and additional onsite support during statewide events. The ideal candidate is detail\-oriented, highly organized, tech\-savvy, and able to self\-manage in a remote environment. This position supports MAASE’s internal operations, communications, data systems, and grant projects, including the paraeducator training initiative. **Key Responsibilities: Administrative \& Executive Support** * Provide scheduling, communications, and logistical support to the EDs and AED. * Prepare agendas, draft communications, maintain records, and manage shared files (Google Workspace). * Assist with the execution and tracking of organizational projects within Asana or other project management tools. * Support governance activities (e.g., minutes, follow\-up communications, preparing materials). **Clerical \& Data Management** * Read and process mail (weekly). * Maintain and update databases, spreadsheets, and records (including Novi AMS). * Support check register maintenance, Accounts Receivable, and basic bookkeeping tasks (e.g., sorting receipts, preparing deposits). * Support record retention processes and internal system organization. * Draft and edit letters, reports, and digital communications. **Communications \& Member Support** * Routine website maintenance (primarily the job board). **Event \& Onsite Support** * Provide onsite assistance during conferences, professional learning events, and meetings (primarily in Lansing, occasionally statewide). * Support registration through the Association Management System (AMS) and Learning Management System (LMS), prepare materials, and assist with logistics. **Organizational Operational Support** * Assist with onboarding logistics (access setup, paperwork routing) in collaboration with the Director of Business \& Operations. * Coordinate scheduling tools such as Doodle Polls and Zoom links. * Support internal office operations, including maintaining supplies and supporting document storage. **Paraeducator Operational Support** * Provide exceptional customer service through Zendesk by serving as the primary point of contact for learners, trainers, districts, and partners, responding to program, LMS, registration, and event\-related questions. * Manage program data, grant documentation, and reporting by completing data entry, maintaining accurate participant, trainer, funding, and event records, and supporting grant compliance and reporting requirements. * Administer learning management system operations by enrolling learners, managing course access and completion, and updating participant records. * Prepare, pack, ship, receive, and organize training materials, participant kits, and event supplies to ensure programs are fully equipped and