Senior Sales Operations Analyst

Iterable is the leading AI\-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross\-channel interactions, and optimize engagement—all with enterprise\-grade security and compliance. Today, nearly 1,200 brands across 50\+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences. Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022\. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work. With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together! As a member of Iterable’s Operations team, you will play a key role in developing strategy, process, and reporting for our growing Sales department. Your ultimate goal is to drive cross\-functional strategic insights and detailed analytics into the sales process, so we can scale our business through data\-driven decisions. We have 4 main objectives: (1\) provide our internal teams with process and reporting that allows them to spend minimal time with data entry and maximum time with prospects and customers; (2\) provide executives with key analytics that enable them to scale the business through data\-driven decisions; (3\) provide our prospects and customers with the best service and experience possible; and, (4\) put efficient processes in place that will scale with our growth. **What you’ll do…** * Work cross\-functionally with Marketing, Sales, Finance, and Customer Success teams to report business KPIs, identify key insights, and suggest areas of improvement * Identify new processes and tools to increase automation, improve efficiency, and reduce manual overhead * Partner with Sales management to increase the understanding of our business, improve decision\-making, and increase sales productivity * Create and maintain KPI dashboards for business partners * Perform ad\-hoc analysis and come up with your own projects to support ongoing strategic and tactical business initiatives * Administration of Salesforce (create an