Customer Support Specialist

Overview: Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2024! **Our next class start date is September 21, 2026 and consists of 4 weeks of paid training.** Training is Monday through Friday from **8am – 4:45pm PST.** After training we offer a fixed schedule of 40 hours per week which includes a Saturday shift. If you're passionate about helping others, driven to find effective solutions, and thrive in a fast\-paced, customer\-focused environment, we encourage you to apply for the **Customer Support Specialist** opportunity Geo\-Salary Information: ***An in\-person interview may be required during the hiring process*** The compensation for this role is based on geographic location as follows: $21\.00 per hour (CA, NJ, NY, WA, HI, AK, MD, CT, RI, and MA) $19\.25 per hour (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, and ME). $17\.25 per hour (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, and WV) In CA: Typical hiring range is $21\.00 per hour Responsibilities: We are seeking a motivated and detail\-oriented professional to join our team in a dynamic and fast\-paced environment as a **Customer Support Specialist**. In this role, you will be responsible for processing customer transactions, resolving issues, and delivering exceptional customer service while maintaining high standards of communication, accuracy, and efficiency. The ideal candidate will be skilled in Microsoft Word, Excel, and Outlook, with a strong ability to solve problems and think critically to resolve customer concerns and challenges. The primary job function is responding to various types of customer service interactions which may include phone, live chat, SMS, email, social media, etc., for all lines of business nationwide utilizing basic understanding of products, services and in\-depth knowledge of policies and procedures. Examples may include assisting customers with basic policy questions or billing questions, accepting the report of a new claim, and processing policy changes. **Key Responsibilities:** * **Policy \& Billing Support**: Provide knowledgeable answers to customer inquiries regarding policy coverage, deductibles, billing, claims, and general account details. * **Advanced Inquiry Resolution**: Handle complex customer requests, including policy changes, payment processing, updating payment methods, adjusting due dates, managing pay plans, and assisting with portal resets or website navigation. * **Problem Resolution**: Investigate and resolve customer concerns, working with internal and external parties (agents, mortgage companies, vendors) to address policy issues or system defects impacting billing or coverage. * **Documentation \& Compliance**: Ensure accurate documentation of policies, maintain customer privacy according to security guideli