Customer Service Representative (P&C)

### **FOCUS** **Distributed, USA** -------------------- **Company Overview** FOCUS provides cloud\-based, core administration solutions (FOCUS Tech) and services (FOCUS Insurance Services) for P\&C insurance companies and MGAs. Using decades of industry experience, FOCUS is taking the risk out of insurtech for small, mid\-size, and growth\-focused insurance organizations. When you join FOCUS, you immediately become one of our most valued components – and we’re committed to investing in you. That means you can look beyond the paycheck and excellent benefits to an environment that will help you grow and achieve your professional goals through development and advancement opportunities and the support of our outstanding leaders and teammates. **About FOCUS** FOCUS provides cloud\-based, core administration solutions (FOCUS Tech) and services (FOCUS Insurance Services) for P\&C insurance companies and MGAs. Using decades of industry experience, FOCUS is taking the risk out of insurtech for small, mid\-size, and growth\-focused insurance organizations. When you join FOCUS, you immediately become one of our most valued components – and we’re committed to investing in you. That means you can look beyond the paycheck and excellent benefits to an environment that will help you grow and achieve your professional goals through development and advancement opportunities and the support of our outstanding leaders and teammates. **Position Objective** Deliver exceptional customer service in a fast\-paced call center environment by handling inbound calls, chats, and task processing from clients and agents regarding all personal lines insurance policies. Responsibilities include, but are not limited to, answering policy questions, processing endorsement changes, handling cancellation requests, assisting with policy payments and billing inquiries, and providing requested documentation. The role requires the ability to multitask efficiently, maintain accuracy under pressure, and provide a positive client experience while meeting service standards and performance metrics. **Position Summary** **Description** **Customer Support via Phone and Chat** * Respond to inbound phone calls and chats from clients and/or agents in a professional and timely manner. * Provide accurate information regarding policies, coverage, billing, payments, and endorsements. * Resolve client inquiries, complaints, and requests efficiently while maintaining a positive customer experience. **Task Management and Processing** * Process assigned tasks accurately and efficiently, including policy updates, endorsements, cancellations, and other related transactions. * Prioritize workload to meet service level agreements and departmental standards. * Ensure compliance with company policies, procedures, and regulatory requirements. **Team Collaboration and Continuous Improvement** * Collaborate with team members and leadership to share knowledge, improve workflows, and e