Program Manager

Exciting Opportunities at Maverick Payments! Join our fast-paced, growing company and further your career with Maverick Payments, where you can thrive, your ideas are valued, and your colleagues feel more like family than coworkers! About Us: Maverick Payments is a family-owned and privately held full-service payment provider. Located in Calabasas, California, Maverick has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services. Maverick’s team includes underwriting, risk management, compliance & legal, technology & product development, on-boarding, customer support, information technology, and more. About the Position: Under the supervision of the VP of Risk & Underwriting, the Risk & Underwriting Program Manager ensures key initiatives across risk, underwriting, and compliance remain visible, prioritized, and progressing. This role is responsible for driving execution, tracking progress, and coordinating cross‑functional efforts to support the operational goals of all three departments.Coordinate and maintain the Risk, Underwriting, and Compliance initiatives roadmap, ensuring key projects remain visible, prioritized, and aligned with department and company goals.Support execution of cross‑functional projects by defining scope, milestones, dependencies, and success metricsTrack progress across initiatives, identify risks or blockers early, and escalate issues as needed to support timely resolutionPartner with Risk, Underwriting, and Compliance leadership to understand priorities and reflect sequencing changes in project tracking and reportingTrack and report progress against established KPIs and operational targets in coordination with department leadershipFacilitate regular status updates, dashboards, and executive‑level reporting to provide clear visibility into progress, timelines, and outcomesServe as a point of coordination between Risk, Underwriting, Compliance, and partner teams to support alignment and communicationCoordinate third‑party vendor activities, including scheduling demos, preparing agendas, tracking action items, and following up on commitmentsSupport vendor discussions by documenting needs, feedback, and dependencies related to Risk, Underwriting, and Compliance initiativesSupport operational effectiveness by maintaining documentation, workflows, and basic program management processes within the departmentsEnsure initiatives appropriately consider regulatory, compliance, and risk requirements by coordinating with subject‑matter experts. Provide contextual input on risk, underwriting, or compliance considerations to support project planning and sequencingReview and offer feedback on proposed policies, controls, or workflow changes for awareness and alignment with risk, underwriting, and compliance practicesAssist with documenting and clarifying regulatory or compliance requirements as they relate to program initiativesSupport audits, examinations, or internal reviews by coordinating documentation, timelines, and project context when requestedShare observations or summaries of emerging risk, underwriting, or regulatory trends to support future planning discussionsOther duties as assigned.Qualifications:High School Diploma or equivalent.5+ years of merchant payment industry experience with direct risk, underwriting, or compliance experience. Experience with TSYS, First Data and similar merchant processing applications.Demonstrated experience building and managing roadmaps, prioritizing work, and tracking delivery across multiple initiatives.Proficient in Microsoft Office Suite, especially Excel, Outlook, and PowerPoint.Familiarity with CRM platformsDemonstrated organizational and time management skills. Strong program and project management skills, with the ability to plan, organize, and drive multiple initiatives forward simultaneouslyExcellent written and verbal communication.Ability to work independently and collaboratively across departments.Detail-oriented with a proactive approach to problem-solving. Adept at handling a variety of tasks and shifting priorities.Ability to analyze and interpret data, business requirements, and operational inputs to inform program prioritization and execution.Working knowledge of risk, underwriting, and compliance principles to effectively support and guide cross‑functional initiativesDemonstrated ability to track progress, manage dependencies, and ensure commitments and deliverables are metAbility to coordinate effectively with senior leaders and cross‑functional partners to align goals, timelines, and outcomesStrong analytical and research skills with excellent attention to detail and documentation qualityAbility to work independently while maintaining visibility, communication,