Full Time Text Line Shift Supervisor

### **Description** **Position Title:** Text Line Shift Supervisor **Employment Type:** FT **Pay Rate:** 28\.00/hr **Shift Differential Eligibility:** up to $5 per hour for evening, weekend, and overnight shifts **Eligibility for Remote Work:** Eligible for remote work after initial training. Must permanently reside in California and be able to commute to office located in North Oakland. Must attend training on\-site when specified by the training team. **Benefits:** Medical, Dental, Vision insurance eligibility. Retirement plan eligibility with 2% employer match. 13 paid holidays. Paid sick time off, paid vacation and paid floating holidays available. **Training Schedule:** https://docs.google.com/document/d/1PZnbkCSSQywgAeZVuaOqFEpEZLKW8q\-ODsBxF2CTT\_o/edit?usp\=sharing **Shift Schedule:** https://docs.google.com/spreadsheets/d/1mznc9IWaI2TOR\_5l6gmXpwQ\-jja6flKkXD7YeiPbT1M/edit?usp\=sharing The Text Line Shift Supervisor position answers texts through both the 24/7 Local Alameda County TextLine and 988 Lifeline to provide crisis intervention, information, and referral services and to meet the needs of the community. Our goal is that, through active listening and motivational interviewing, we draw upon the texters’ strength, resilience, and natural support systems to cope with difficult emotions and life situations. The Text Line Shift Supervisor will also need to provide training, supervision, and consultation to TextLine Counselors, volunteers and interns. When providing crisis support and feedback, the Text Line Shift Supervisor will adhere to the highest possible ethical standards, and comply with program policy and procedures. You must also be open for picking up emergency fill\-in shifts. **Supervision/Direction Received:** This position reports to the Text Line Program Coordinators and Program Manager for supervision meetings. This position is required to receive a minimum of 60 minutes of individual supervision per month and at minimum 1\.5 hour of group supervision per week. All staff are also highly encouraged to attend remote staff meetings 2nd and 4th Wednesdays 9:30AM\-10:45AM. **Level of Decision Making:** The Text Line Shift Supervisor has the authority to do the following actions: Recommend blocking texters who are using abusive, aggressive, or disruptive behavior on our Local Text Line, in accordance with written limit setting policy. Recommend breaking confidentiality for mandated reporting (consultation is mandatory) \-The agencies you can break confidentiality with include CPS, APS, Ombudsman. Recommend breaking confidentiality for imminent risk (consultation is mandatory) \- another crisis line or community mental health agency, local law enforcement agency or a texter’s family member. Provide training, supervisory support, and consultation to volunteers and interns.### **Job Responsibilities** * Answer chats/texts via Alameda County Text Line and 988 Lifeline * Assess all texters and chat visitors for suicide