Patient Care Scheduling Coordinator (PCSC)

**Waterville Audiology** **Patient Care Scheduling Coordinator (PCSC)** **Position Description** **Position Details** **This is a full\-time, in\-person position located at our Waterville, Maine office. This is not a remote or hybrid position.** **Schedule:** * Monday through Friday * 8:00 a.m. to 5:00 p.m. * One (1\) hour unpaid lunch break * 40 hours per week **Position Summary** The **Patient Care Scheduling Coordinator (PCSC)** serves as Waterville Audiology's primary scheduling, telephone communications, and referral coordination specialist. This position is responsible for ensuring patients have timely access to care by managing appointment scheduling, coordinating referrals, optimizing provider schedules, confirming appointments, and preparing patients for their upcoming visits. As the primary remote point of contact for the practice, the PCSC is often a patient's first interaction with Waterville Audiology. This position plays a critical role in creating a positive first impression while ensuring provider schedules remain productive, organized, and optimized. Working closely with the Patient Care Coordinator (PCC), providers, and leadership, the PCSC oversees the complete scheduling process from the initial patient call through appointment preparation, ensuring patients are appropriately scheduled and fully prepared for their visit. Although each position has clearly defined primary responsibilities, the Patient Care Coordinator (PCC) and Patient Care Scheduling Coordinator (PCSC) function as one collaborative front office team. Both positions will receive cross\-training to develop proficiency in the responsibilities of the other role, ensuring uninterrupted patient care and operational continuity during employee absences, vacations, and periods of increased patient volume. Success in these roles requires teamwork, communication, flexibility, and a shared commitment to providing an exceptional patient experience at Waterville Audiology. **Key Responsibilities** **Scheduling \& Access Management (Primary Responsibility)** * Serve as the primary coordinator for all patient scheduling activities. * Schedule new and existing patient appointments according to provider availability, appointment type, and established scheduling protocols. * Maintain a comprehensive understanding of provider schedules, appointment types, appointment lengths, and scheduling requirements. * Ensure appointments are scheduled accurately and efficiently while maximizing provider productivity. * Continuously review provider schedules to identify opportunities to improve utilization and reduce unused appointment time. * Proactively identify schedule gaps and coordinate efforts to fill available appointments. * Work collaboratively with the PCC to fill same\-week cancellations and maintain productive provider schedules. * Assist leadership in maintaining scheduling workflows and identifying opportunities for process impro