Project Manager, Professional Services - North America

Join Pigment: The AI Platform Redefining Business PlanningPigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team—from Finance to HR—to build, adapt, and align strategic plans in real time.Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario.With a team of 600+ across Paris, London, New York, Toronto, San Francisco and Austin, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software.At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo—all while working as one team. If you're driven by innovation and ready to make an impact at scale, we’d love to hear from you.As a Project Manager, you will partner closely with Solutions Architects and cross-functional stakeholders to deliver successful Pigment customer implementations, ensuring customers understand the platform’s value and achieve strong adoption.You will own project scope, timelines, and budgets, keeping all contributors aligned on progress and priorities while maintaining clear internal reporting and escalating issues when needed.You will proactively respond to customer requests for project resources, anticipate risks and challenges, and drive mitigation actions to keep projects on track.Through a collaborative, communicative, and process-driven approach, you will support Solutions Architects and help ensure consistent project success.Additional Responsibilities:Manage and maintain customers relationships, ensuring that all customers attain a high level of adoption and business value from using PigmentDevelop a trusted advisor relationship with customer executive sponsors to create passion and satisfaction for PigmentDevelop deep product expertise and creativity to work closely with our product team on the product vision and roadmapParticipate in updating Pigment’s project management methodologyDeliver awe-inspiring presentations and trainings, provide insightful practices and structure creative solutionWho You Are:You have experience in deploying SaaS platforms across enterprise organisations Significant experience in project management, sales or professional services at a software/SaaS companyHighly organised and strong attention to detail to make sure that deliverables and projects are completed on time.Ability to act as a leader and a team member first supporting internal project team members in achieving their tasks with minimal disruptionAbility to act as a mediator for stakeholders with conflicting requirements and help create consensus to move towards a shared goal and outcome.Ability to build commitment and excitement within the project team including external and internal contributorsYou lead by example through showcasing empathy and strong resilience when facing setbacks Display of growth mindset and constructive problem solving approachProven track record of building strong customer relationships, a deep sense of empathy and dedicationExperience in preparing and delivering presentations targeted to a senior audienceAbility to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experienceStrategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environmentAbility to adapt to a rapidly changing product and respond strategically to customer needsExperience meeting multiple objectives in an entrepreneurial environment with little supervisionBA/BS degree required, MBA or other relevant advanced degree preferredWhat We Offer: Competitive compensation package Stock options to ensure you have a stake in Pigment's growthComprehensive benefits, including medical, dental, & vision insurance coverage for you & your loved onesWe encourage you to take the time you need. When you work hard, we know you also need to rest, which is why we offer generous time off and parental leave policiesAlong with one company offsite every year, we have brand new offices at the heart of major cities including New York, Toronto, Paris, London, San Francisco and Austin.High-end equipment (based on stock/availability) to do your work in the best conditionsEmployer-sponsored 401(k), enabling you to prepare for retirementWho We Are: Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planetNever Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment communityGo for it: We are biased towards action. Every action leads to learning and these