Inside Sales Account Manager (Min. 3 Years Division 8 Experience Required)

While our main business location is in Auburn, Washington, this is a hybrid/remote position open to qualified candidates who permanently reside in Western Washington. This position handles aftermarket sales and new customer calls and requires substantial knowledge of items sold. Deals with a diverse group of external callers as well as internal contacts at all levels of the organization. **Essential Functions** * Answer and return calls not assigned to other sales staff within 24 hours. * Maintain knowledge of products and services and explain how they can benefit individual customers. * Identify customer problems or needs and recommend products accordingly. * Provide accurate and timely quotes and delivery dates and follow up on quotes regularly. * Prepare Sales Orders and secure payment for COD customers in accordance with Company procedures. * Retain core customers by providing excellent customer service. * Consult with customers after sales to resolve problems and provide ongoing support. * Participate in ongoing product training. * Organize and prioritize large volumes of information, calls and customer requests. **Job Qualifications** **Required Education:** High school diploma, GED, or equivalent combination of education and relevant experience. **Required Experience:** 3–5 years of relevant experience in the door, frame, hardware, construction materials, sales, project management, or related industry. Equivalent combinations of directly relevant experience and training may be considered. **Knowledge, Skills, \& Abilities** * Strong customer service and professional communication skills. * Ability to collaborate effectively with customers, vendors, and coworkers. * Strong organizational and time management skills. * Proficiency with business technology, including Microsoft Office Suite. Experience with Bluebeam and Comsense is preferred. * Knowledge of hollow metal, Division 8 hardware, or related construction materials. * Strong written and verbal communication skills. * Ability to think critically, solve problems, and follow established procedures. * Ability to read, understand, and apply product, quote, order, and customer information accurately. **Benefits** Eligible employees are offered a benefits package that currently includes: * Employee medical and dental coverage. * Partial family medical and dental coverage. * Voluntary vision coverage. * Employee Assistance Program. * 7 paid holidays. * Paid vacation ranging from 1 to 4 weeks based on years of service. * Washington paid sick leave. * Safe harbor 401(k) plan with a 4% employer match upon eligibility. Benefits are subject to plan terms, eligibility requirements, and Company policy. **Compensation** The hourly wage range for this non\-exempt position is $26\.44 to $40\.87 per hour. Actual compensation will be based on job\-related factors, including relevant experience, skills, training, qualifications, internal equity, and business needs. This position