Bilingual Customer Service Rep

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations.Services:Program ConsultingFinance Consulting and Billing ServicesApplied TechnologyOutsourcing and OperationsStrategyProject and Grants ManagementAssessments and Feasibility StudiesPCG is seeking a Registry Specialist to support the day-to-day operations of the technical assistance and call center supporting the NJ Workforce Registry project being led by PCG for the New Jersey Department of Human Services, Division of Family Development.General DutiesCustomer service and troubleshooting with Registry participants (early education and care providers and workforce) and related training and technical assistance providersProblem solving/brainstorming of Registry functionsInterface with program administrators and registry customers via phone and emailReturn daily phone calls and emailsAnswer phones during individually assigned phone timesRegistry Responsibilities Enters data into Registry and Member’s profile Serve as customer service representatives to the early childhood workforce, answering customer calls and delivering registry support and technical assistance (TA) on Registry and Learning Management SystemSpecialists process emails, enter Registry data in order to process all applications, and verify education and professional development hours.Inform workforce clients regarding Career lattice, Credentials, Apprenticeships, Scholarships, and Career pathwaysUpdate existing data and information in the registryProvide technical assistance on registry features and functions to the membershipProvide optimal customer service• Additional Registry Activities as Assigned:o Provide local program/ provider support for all Registry functionso Conduct training and technical assistance to stakeholders on the registry system as needed, including Sponsoring Agencies. Communications Responsibilities: Foster collaboration with key stakeholders to inform the importance of education, training and experience impact on higher quality Foster collaboration and relationships with key partners, such as regulatory systems Required Skills: Strong organizational skillsExcellent attention to detailExcellent writing skillsActive listening skillsStrong computer skillsKnowledge of MS Windows, Excel and WordVery strong customer service orientationProven ability to effectively present information and respond to questions from leadership, clients and customersAbility to manage time effectively in a fast paced environmentThorough attention to detailFluent communication and interpersonal skills with customers, business teams, and technical colleaguesProven analytical and problem-solving abilitiesStrong file management skills (electronic and paper)Required Experience: Bilingual in Spanish and EnglishExperience in help desk or call center environment, such as application support or client/ customer service.Bachelor’s degree, or high-school degree and three (3) years of call center/ office management work experiencePreferred Experience: Experience in health & human services, child care or early childhood servicesSix (6) months call center experience preferred; or 1-year customer service/ office management skillsThe above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.Compensation:Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.Range: $20.00 - $21.25PCG does not sponsor newly hired foreign national worke