BILINGUAL (English/Spanish) Cust Svc Support Rep--11am-8pm EST - Remote - Patient Customer Service

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data\-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives. Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives. Labcorp is seeking a **Bilingual English/Spanish Customer Service Support Rep \- Patient Customer Service** within the **Revenue Cycle Management Division** to join our team. **Work Schedule:** Monday – Friday 11am to 8pm (EST), 10am to 7pm (CST), 9am to 6pm (MST) and 8am to 5pm (PST). 2*nd* shift differential applicable for applicants that reside in EST. Training hours: 9am to 6pm EST **Responsibilities** * Answer 80\+ inbound calls per day from patients, doctor's office and/or private insurance carriers. * Initiate payment plans for patients for outstanding balances. * Routinely utilize multiple resources to resolve patient inquiries while on the phone * Maintain performance goals * Ability to become proficient with processes after completing a structured training program. **Minimum Qualifications** * High School Diploma or GED equivalent * Bilingual English and Spanish * 1 year or more customer service experience **Preferred Qualifications** * 1 year or more call center experience * 1 year or more medical billing, insurance claims, and explanation of benefits (EOB) * 1 year or more patient billing **Additional Job Standards** * Ability to work and learn in a fast\-paced environment * Professionally fluent in both English and Spanish, with a focus on providing exceptional customer service in Spanish, ensuring clear and effective communication with Spanish\-speaking clients * Attention to detail and focused * Perform successfully in a team environment * Excellent organizational skills * Proficiency navigating multiple computer screens and applications * Alpha\-Numeric data entry proficiency * Excellent communication skills * Energetic, passionate customer service * Seek solutions to challenging patient billing issues **Application Window Closes 9/12/2026** **Pay Range: $17\.75\- $21\.00 an hour** All job offers wi