Analyst, Financial Benefits - Retirement

Who We AreAt Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.Our ValuesIf this sounds like you, you’ll fit right in.Who You AreDo you love to problem solve issues for customers? Do you enjoy working cross-functionally to manage projects that have a large impact on operational processes? How would you like to be part of a fast growing team with the ability to learn and develop new skills.At Justworks, we’re united by shared goals and shared motivations. These are best summed up in our company values, which are reflected in our product and in our team. Read more here.We’re helping people by providing them a world class benefits experience. Our retirement plan is a rapidly growing program at Justworks. Here you’ll have the opportunity to help manage the day-to-day operations, interface with our partners, and help make a difference on how our program operates.Your Success ProfileWhat You Will Work OnExecute day-to-day operations as part of the Justworks Benefit, including:Conduct recurring daily, weekly, monthly and quarterly audits of system data and data from our partnersOversee daily incoming and outgoing file feeds to ensure the timely sharing of dataCollaborate with team leads to triage any system bug investigation and own end to end remediation with engineeringCommunicate with our partner to relay issues and findings of auditsMaintain partner and internal partner SLAsAssist the Sr. Analyst with completing regular billing and invoicing of contributions for our Benefit PartnersWork with internal stakeholders including Product, Engineering, Legal, and Finance and external stakeholders including Benefit Partners when necessary to resolve escalated issuesOwn or assist the Sr. Analyst with any system bug investigation and remediationGather and analyze customer benefits data and other sensitive information, utilizing SQL, Excel, and proprietary systemsIdentify and resolve errors and pain points in benefits operations using creative technical solutionsAssist with executing regular filings and/or any additional regulatory dutiesWork cross-functionally with internal teams to ensure systems and procedures are updated accordinglyTrack, analyze and report on regular KPIsCreate various operational tools and dashboards as neededPartner with other team members on various project work as neededQA any member data as neededIdentify pain points in benefit operations and work with our Product and Engineering teams to improve systems and resolve issuesAssist the Sr. Analyst in coordinating system implementation of new benefits features with Product and Engineering teamsHow You Will Do Your WorkAs an Analyst, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.Ethical practice - the ability to integrate core values, integrity and accountability throughout all organizational and business practices.Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoug