Customer Success Manager

Uscreen is a profitable and fast-growing SaaS company. We’re on a mission to revolutionize the way video entrepreneurs and creators monetize their content. Our all-in-one video membership platform helps creators generate revenue through subscriptions, communities, courses, and live-streamed events across web, mobile, and TV apps.We’re building a team that doesn’t just support creators—we partner with them to help their businesses thrive. That’s where you come in.What you’ll doCollaborate with our existing clientele, consisting of creators, founders, and CEOs, to foster the expansion of their online video subscription enterprises.Establish deep relationships with new and existing customers, understanding their challenges, and offering strategic guidance to help them meet their goals and maximize their ROIOwn the client experience by establishing rapport, providing training, identifying opportunities and driving product adoptionExpand current customer accounts through upsell opportunities of products and servicesConduct negotiations with clients to secure contract renewals with price increases, balancing client satisfaction and company profitabilityOwn data and analytics for all things related to the customer including segmentation, account health, adoption, NPS, and churnBecome an industry expert by continuously seeking out and learning industry trends and best practicesAct as an escalation liaison between the customer, Technical Support, and Product Development to help resolve technical issues blocking product adoptionProvide customers with marketing, industry and platform best practices Connect customers with ecosystem partners (i.e. software, agencies, production)Mitigate churn by proactively addressing leading indicatorsMaintain and update an accurate log of activity in our CRM systemPartner cross-functionally with Product, Marketing and Sales to deliver a best-in-class customer experience Preemptively spot patterns to improve usage and adoptionDo you have what it takes?3+ years of Customer Success and/or Account Management, preferably in SaaSExcellent communication, presentation, written, negotiation and listening skillsDemonstrated interest in the SaaS, online video, and influencer industriesGrowth mindset and a positive attitudeAbility to organize and prioritize time and tasksStrong interpersonal skills to successfully communicate and negotiate with internal and external customersGraduate of a four-year university or equivalent professional experienceWhat We OfferCompetitive compensationClear path for career growthFlexible PTOMedical benefits with cost sharing: health, dental, and visionRemote-first work with a stable home base401(k) plan with company matchStipends for technology, coworking space, and professional developmentNote: Benefits may vary depending on location and local regulations. Final eligibility and coverage details will be shared during the hiring process.Are you interested in applying?Click the “Apply for this position” buttonFill out the short formWe will review the applications and email candidates who qualify to set up a first-round interviewOriginally posted on Himalayas