Customer Service Representative Remote Kentucky

Through our dedicated associates, Conduent delivers mission\-critical services and solutions on behalf of Fortune 100 companies and over 500 governments \- creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Remote Call Center Customer Service Representative** for the state of Kentucky (must live in Kentucky) $16\.50 per hour Equipment provided Start date: August 17th, 2026 Training Monday\-Friday 8:00 am\-5:00 pm 4 weeks **Shifts:** Availability between the hours of operation \- Monday thru Friday \- 8:00 AM \- 8:00 PM EST Saturdays \- 8:00 AM to 5:00 PM EST **Join the Conduent Customer Service Team** Come join us and grow with a team of people who will challenge and inspire you to be the best! **Working for you** Enjoy a positive, employee\-friendly culture while playing an important role in supporting our clients. * $16\.50 per hour pay rate (bi\-weekly pay) * Paid Training with Equipment provided. * Full\-time schedule (40 hrs. a week) * Career Growth Opportunities * Full Benefit Options \- From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally. **About the Role** Call center representatives answer multiple call types focused on assisting KY residents with a variety of different health benefits (such as SNAP, Medicaid and TNAF). Call types include password resets, application status, application intake/updates and our customer also need help navigating the government's online application tool. It also includes dealing with multiple systems to input and read/interpret data back to the caller. These calls can be difficult as we handle SNAP and other benefits (Supplemental Nutrition Assistance Program) and deal with callers who are missing/denied benefits. **Requirements:** * Required 1 year minimum experience in High Volume Call Centers * Required 1 year minimum Customer Service Experience * High School diploma or GED * Background and drug screening required. * Ability to adhere to a break and lunch schedule * Excellent typing and grammar skills * Ability to navigate a computer * Excellent customer service skills. * Excellent phone etiquette skills * Reliable internet access * Quiet work environment, free of distractions * **Must reside in the State of Kentucky for this position** **Job Track Description:** Kentucky Health Benefits Exchange CSRs answer multiple call types focused on assisting Kentucky Citizens with a variety of different health benefits (such as SNAP, Medicaid and TNAF). Call types include password resets, application status, application intake/updates and our customer also need help navigating the government's online app