Senior Tech Support, Sales, & Service Center Coordinator (Work From Home)

**Are You Our Next Team Member?** Do you thrive in a **fast\-paced, leadership\-driven** role? Do you love **technology, problem\-solving, and ensuring an exceptional client experience?** If you're passionate about **leading a team, driving sales \& customer success, and helping clients with their tech needs,** this role is for you! **About EasyITGuys** Founded in 2009, **EasyITGuys** is a **family\-owned IT and cybersecurity company** providing **managed IT services** to businesses and home users across the U.S. Our mission is to deliver **top\-tier technology solutions** with a customer\-first approach. **Learn more about us:** About Us \| Client Ticket Surveys \| Public Reviews **Follow us:** Facebook \| LinkedIn \| Google \| X (Twitter) \| Instagram \| YouTube \| TikTok **The Opportunity** **Team:** Residential Support **Position:** Senior Tech Support \& Service Coordinator (Leadership Role) **Location:** 100% Remote (U.S. only) **Schedule:** Full\-Time, Monday – Friday, **8:30 AM – 5:30 PM CST** **Clients Served:** Primarily **home users**, with occasional business support This role is perfect for a **tech\-savvy leader** who excels at **customer engagement, sales, and remote IT support.** You'll oversee **daily operations, client interactions, and team performance**, ensuring every customer receives the best experience possible. If you thrive in a **results\-driven environment** where you can **lead, support, and drive sales**, this is the role for you! **What You’ll Do** As the **first point of contact for inbound calls**, you will set the tone for **an exceptional client experience.** Your ability to **listen, assess, and guide clients** toward the right solutions will directly impact customer satisfaction and company growth. **Your Key Responsibilities** ✔️ **Be the first point of contact** for all inbound phone calls—setting a strong first impression and helping clients make informed decisions to resolve their tech issues. ✔️ **Lead daily huddles (BOD meetings)** to align team priorities and goals. ✔️ **Monitor dashboards** for tickets, sales, and phone performance, ensuring service efficiency. ✔️ **Engage clients** through calls, chats, and remote support sessions, providing expert assistance. ✔️ **Drive sales and client satisfaction** by offering the right IT solutions tailored to their needs. ✔️ **Oversee team performance**, ensuring smooth operations across service centers. ✔️ **Manage administrative tasks** such as scheduling, ticket coordination, and lead tracking to optimize workflows. This role is perfect for someone who **thrives on problem\-solving, client interaction, and leadership**—ensuring every customer receives top\-tier support from the very first call. **Who We’re Looking For** **Industry Experience:** ✅ **Tech Support \& Troubleshooting:** 3\-5\+ years ✅ **Customer Service \& Sales:** 3\-5\+ y