FLEX Director, Digital UX Writing

**Additional Information** **Job Number**26105992 **Job Category**Sales \& Marketing **Location**7750 Wisconsin Ave, Bethesda, Maryland, United States, 20814 **Schedule**Full Time **Located Remotely?**Y **Position Type** Management **Pay Range:** $57\.21\-$90\.86 per hour **Expiration Date:** 09/04/2026 This is a temporary position. The assignment duration is through October 9, 2027\. **JOB SUMMARY** The FLEX Director, Digital UX Writing is responsible for English\-language copy for all web, app and email products comprising the Marriott Bonvoy Digital customer journey, partnering closely with UX designers, product owners, and technology leads to ensure that copy is consistent, aligned to brand standards, goal\-oriented, high\-quality, and effective. The FLEX Director, Digital UX Writing is expected to contribute fresh and innovative concepts in support of continual improvement. **CANDIDATE PROFILE** **Education and Experience** ***Required*** * 8\+ years of relevant experience in digital copy * Bachelor’s degree or equivalent work experience * Proficient in general usability and transactional design best practices * Experience with major, large\-scale global digital apps, websites, or other digital products, ideally within the hospitality, travel, or consumer finance industry * Proven experience delivering high quality, customer\-facing copy * Ability to communicate clearly, professionally, and effectively with business stakeholders * Ability to combine deep expertise in UX copy best practices with a strong understanding of business objectives to deliver thoughtful and balanced copy solutions * Prior experience proactively managing tasks and prioritize workload to consistently meet deadlines in a fast\-paced environment * Maintain a well\-organized workflow, including design assets, documentation, and project timelines to facilitate effective collaboration ***Preferred*** * Promote copy best practices drawn from a variety of disciplines (within and beyond hospitality) * Understand how to work effectively within a comprehensive design system * Demonstrate self\-confidence, energy, and enthusiasm * Possess strong presentation and communication skills, with an ability to articulate the rationale for specific copy decisions * Have an ability to continuously iterate on copy based on stakeholder and user feedback * Experience directing Digital content strategy/design is a plus * Experience shaping the narrative direction of brand identity is a plus * Experience with content governance is a plus * Experience with Agile development methodologies and managing work through Jira is a plus **CORE WORK ACTIVITIES** * Create, validate, and maintain customer\-facing copy supporting the core Marriott Bonvoy Digital customer journey including narrative and descriptive content, labels, forms, instructions, system messages, emails, and some marketing and merchandising content * Use a consistent, contextually ap