Program Success Associate (Tuition Assistance) - Project Based

Tuition.io’s Program Success (Tuition Assistance) department is looking to hire exceptional associates for a 6 month project period. This is a fast\-paced, operational role including the following responsibilities: * Reviewing tuition assistance applications for approval while ensuring compliance with Tuition.io client benefit guidelines. * Ensure end user support issues are resolved both completely and timely. * Meet weekly review quotas. * Troubleshoot platform\-related issues as appropriate, suggesting ways to improve the experience of our users as well as our software platform. * Making precise calculations to determine payment amounts for end users. * Communicate with end users via email, phone and on\-line chat. * This is a full\-time role requiring 40 hours/week with occasional overtime hours as needed. * This is a remote based role that reports to the VP Healthcare \& Workforce Services \& Tuition Assistance Manager. * Training for this role will start from 8:00am Eastern and will end at 4:30pm Eastern as training will be conducted by our Team Lead located on the East Coast. * Once fully trained, this role’s official start and end time will be discussed depending on your local time with a 30 minute meal break. **Qualifications of Our Ideal Candidate:** * Must be a U.S. resident * 1\+ years of previous tuition assistance experience in a comparable operational role. * 1\+ years experience using web\-based support platforms (Zendesk, Freshdesk, Desk.com, etc.) * Excellent verbal and written communication skills * Empathetic and a good listener * Strong customer advocate who goes the extra mile * Team player * Organized and resourceful with great time\-management skills * Ability to manage multiple support channels including email, tickets, and phone * Ability to learn and master new processes and procedures * Ability to thrive in a fast paced environment with rapidly changing priorities * High level of attention to detail and great problem solving skills * Bachelor’s degree **Bonus Points** * Knowledge of Student Loans * Knowledge of Tuition Reimbursement or other educational benefits * Experience with proprietary, web\-based software * Familiarity with modern workplace software such as Salesforce, Google Workspace, etc * Bilingual in English/Spanish or French/English **About Tuition.io** Tuition.io is a well\-funded, rapidly growing company based in San Mateo, California. Founded in 2012, Our mission is to help employers attract, retain and upskill their workforces by providing a comprehensive range of education assistance benefits to their employees. Our services allow employers to help address two main issues: a) the increasing costs of higher education, and b) the $1\.7 trillion student loan crisis in the US, while improving the financial wellbeing of their employees. We are the leading provider of education assistance benefits that are enabled through a fully integrated product suite. Please see www.tuition.io for an overview of