Bilingual Spanish Call Center Collections Representative- Hybrid

This full\-time fluent Bilingual (English/Spanish) position requires being able to hold a conversation both in English and Spanish. **This hybrid\-remote position reports to our 12150 Research Parkway, Orlando, FL location; if selected, you must be able to report to this location to work in center 3\-4 days weekly and remotely from home 1\-2 days weekly.** This is your opportunity to be the voice of AT\&T – a global leader in communications and technology working in a hybrid role that works both in center and from home. As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer, helping them to stay connected to what matters the most. **How you’ll make an impact:** In this multi\-faceted role, you’ll be trained to provide billing support and perform collections management to recover past due account balances and retain customers. You’ll use effective communication and interpersonal skills to assist customers with sensitive billing situations, negotiate payment arrangements, and process payment transactions. Your goal will be to bring delinquent accounts current while upholding our commitments to delivering excellent service and fostering customer loyalty. **What your day\-to\-day will look like:** * You’ll work in a fast\-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions. * You’ll instill confidence and loyalty in customers through thoughtful listening and utilizing your knowledge of AT\&T’s product and services to effectively service and retain customers. * You’ll be an expert at simplifying the explanation of customer bills, rate plans and features of AT\&T’s products and services. * You’ll process customer payments and utilize negotiation skills to setup payment arrangements and collect balances on delinquent accounts in accordance with applicable laws, guidelines, and procedures. * You’ll support customers with credit/inbound and outbound collections, activations, customer service, E\-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required. * **In this full\-time Hybrid position (40 hours/week) you’ll be working in center 3\-4 days weekly and remotely from home 1\-2 days weekly.** You’ll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer’s call and provide exceptional service. * Premier Service Consultants may be cross trained to address a broad range of customer service call types including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support based on the needs of business. **What we are looking for:** * Call center or customer service experience. * Ability to adapt in a dynamic, fast\-paced environment that caters to a variety of customer situations, including defusing difficult customer situations and the ability to maintain a professional demeanor in str