Director of Agency Operations

**Location:** Remote (United States) **Reports to:** Chief Executive Officer **Compensation:** $150,000\-$180,000 On Target Earnings ##### **About the Role** One Firefly is a seven\-time Inc. 5000 company and the leading marketing agency in the custom integration industry. In business since 2007, we serve more than 500 active clients and are approaching $10M in annual revenue. We have redesigned how operations leadership works here. The seat focuses entirely on our six delivery teams and carries a mandate to work shoulder to shoulder with those teams on improving how their work gets done. This is a newly defined role, and you would be the first person in it. Six delivery teams report to this seat: Web, SEO, Content, Paid Search, Social Media and Live Chat, and Media including Graphic Design and Branding. Six team leads, with roughly forty talented people across their teams who know their craft. These teams produce nearly all of the client work we deliver. Clients stay with One Firefly for a lot of reasons, and the quality of what these teams produce is one of the biggest. This is a working leadership role. You lead from inside the work, sitting with a team, learning how they produce a deliverable today, and working with them to make it better. You report to our CEO, sit on our executive team, and partner daily with our Director of Technology and Innovation on the tooling that supports it. ##### **Why This Role Matters** Our teams are good at what they do. They are also being asked to work in ways the industry has never worked before, with tools that did not exist two years ago, while keeping quality high for hundreds of clients. Our team wants to work differently. They want to know what the standard is, how much is enough, and measured against what. Building that clarity and the path to it is what this role will do. The work runs at three levels. **People.** Six team leads, with roughly forty skilled people across their teams, who deserve a leader in their corner. Someone who gives them clarity on what is expected, coaches them into stronger versions of themselves, removes what gets in their way, and carries them through change rather than announcing it. This is the largest part of the job. **Process.** Much of how we produce work predates the tools we now have. Rebuilding it around them is a large part of this job. You take it apart in collaboration with the team, and rebuild it so the tedious parts stop eating the day and the skilled parts get the attention they deserve. Where automation and AI genuinely help, you put them to work. Where human judgment and craft matter, they stay with people, and you make sure our people have the room to do that work well. **Product.** Every service we deliver deserves the question of whether it earns its price for the client and what it should become next. You bring our CEO and our innovation lead a real point of view on what should improve and what is missing. You are not doi