Senior Manager / Director, Managed Services Integration

About Net at Work Founded in 1996, Net at Work is one of North America’s largest technology advisors and solution providers for small and mid-size businesses. Our award-winning consultancy offers a rich portfolio of next-generation technology, industry expertise, implementation and managed services to help organizations derive value from the transformative benefits of technology. Through the integration of ERP, HCM and/or CRM solutions, Net at Work offers unique, industry-specific solutions and operation platforms that enable companies to compete more effectively in today’s digital economy. For more information, visit www.netatwork.com. About this Position The Senior Manager/Director, Managed Services Integration provides strategic leadership for the integration of Managed Services acquisitions from due diligence through full operational maturity. This role owns the overall integration strategy, governance framework, and execution model for Managed Services acquisitions, ensuring newly acquired organizations are successfully integrated into Net at Work's operating model while preserving customer relationships, employee engagement, service delivery, and financial performance. This leader partners closely with executive leadership, business unit leaders, Finance, IT, Operations, People & Learning (Human Resources), Customer Success, Sales, and Legal to establish integration priorities, make critical business decisions, and drive accountability across all workstreams. Unlike a traditional project management role, this position is responsible for developing scalable integration methodologies, building governance structures, leading complex business transformation initiatives, and ensuring each acquisition realizes its intended strategic and operational objectives. Job Responsibilities Develop and lead the enterprise integration strategy for Managed Services acquisitions from due diligence through long-term operational stabilization. Partner with executive leadership to define integration objectives, priorities, timelines, and success metrics. Design scalable integration methodologies, governance models, templates, playbooks, and best practices. Lead multiple complex acquisition integrations simultaneously while balancing business priorities and resource constraints. Collaborate with the M&A team during due diligence to evaluate operational readiness, integration complexity, and post-close planning. Provide executive oversight for customer transitions, organizational alignment, and technology migrations. Direct cross-functional integration workstreams across Finance, IT, Infrastructure, Operations, People & Learning, Sales Operations, Customer Success, Marketing, Procurement, and Legal. Manage end-to-end integration of managed service providers and vendors across acquired and merged entities. Ensure successful integration of service delivery processes, operational procedures, financial controls, reporting, systems, and business operations. Identify operational, organizational, financial, technology, and customer risks and implement mitigation strategies. Represent the Managed Services integration function with executive leadership, acquired business owners, vendors, strategic partners, and external stakeholders. Establish governance activities to monitor progress, remove roadblocks, and drive decision-making. Develop executive dashboards and communicate integration health, KPIs, accomplishments, risks, and recommendations to senior leadership. Capture lessons learned after every acquisition and continuously improve Net at Work's Managed Services integration capabilities. Job Requirements Bachelor's degree in Business, Operations, Information Systems, Finance, or a related field; advanced degree preferred. 10+ years of leadership experience managing Managed Services/MSP organizations and leading M&A integration initiatives, with responsibility for operational, customer, people, and technology integration activities. Experience leading enterprise-wide post-acquisition integrations or large-scale operational transformation initiatives. Strong executive presence with exceptional communication, facilitation, negotiation, and stakeholder management skills. Demonstrated ability to influence senior leaders and drive results across organizations without direct authority. Technology services, MSP, SaaS, consulting, or private equity-backed company experience strongly preferred. PMP, Lean Six Sigma, Prosci, or similar certifications are a plus. Customer Requirements This job may require access to customer information, systems, and/or premises. As a result, this job may require customer approval for such access as an essential job function. Core Competencies Client Champion – Relentlessly exceed client expectations. Consistently anticipate needs to deliver valuable solutions and extraordinary outcomes. Problem Solver – Smart, analytical, inquisitive, knowledge-seeker that thrives on a challenge. Promise Keeper