Warranty Support Specialist (Remote - Michigan)

About the Role: ***Location: Remote*** ***–*** ***Michigan residents*** Are you a great communicator with an analytical mind? Are you interested in working from home? This could be an interesting opportunity for you! As a remote Warranty Support Specialist at Morley, you'll use your customer service expertise to help automotive dealerships handle warranty claims from start to finish. ***What You'll Do**** Identify improvements by analyzing expense and frequency trends * Offer timely and accurate solutions for claim review * Communicate with internal and external partners through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude ***Questions Before You Apply?**** Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat hours: + M\-F 8 a.m. \- 5 p.m. Eastern / 7 a.m. \- 4 p.m. Central / 6 a.m. \- 3 p.m. Mountain / 5 a.m. \- 2 p.m. Pacific time + Closed on some holidays. TA will respond to after\-hours questions the next business day. Skills for Success: ***Required Skills**** Self\-motivated, passionate professional who is enthusiastic, energetic and teamwork\-oriented * Strong computer navigation and typing skills (minimum of 35 words per minute) *(check your skills with a free* *typing test**)* *(direct link to test: www.typingtest.com)* * Excellent analytical and communication skills ***Eligibility Requirements**** Must have the ability to pass a pre\-employment background check and drug screen * High school diploma or equivalent * One or more year of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers) * Ability to work shifts within the center’s hours of operation: + Monday \- Friday + 8 a.m. to 6 p.m. Eastern / 7 a.m. to 5 p.m. Central / 6 a.m. to 4 p.m. Mountain / 5 a.m. to 3 p.m. Pacific time + *No weekends or late shifts!* * Must be able to stick to the schedule reliably, as some queues are time sensitive ***Nice to Have**** Experience in warranty administration and / or insurance claims * Automotive dealership experience (e.g., service department, warranty administration) ***Remote Work Requirements**** Michigan resident * Secluded and distraction\-free work environment * *Required internet setup:* + High\-speed internet delivered through a wired provider (cable or fiber) + Computer must be physically connected to your modem / router using an Ethernet cable + Wireless, 5G and satellite connections are not supported ***The Remote Experience*** Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused. (direct link to video: https://mrly.info/h4b) Why Morley?: At Morley, your paycheck is just the start – add in health coverage, wellness resources