Director, Program Manager

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. This position leads the strategic management and performance of assigned programs within CNA’s P&C Programs unit. The position is accountable for program profitability, growth, and overall business performance, partnering closely with Program Administrators to define and execute strategies that drive sustainable, profitable growth. This position serves as a key liaison across underwriting, product, actuarial, and claims to ensure strong program execution, operational effectiveness, and alignment with CNA’s broader business objectives.JOB DESCRIPTION:Essential Duties & ResponsibilitiesPerforms a combination of duties in accordance with departmental guidelines:Drive Program Strategy & ProfitabilityOwn the financial performance of assigned programs, including profitability, growth, and portfolio healthDevelop and execute new and renewal business strategies aligned to profit and growth objectivesLeverage data, analytics, and portfolio insights to identify opportunities and drive performance improvementsLead Program Administrator RelationshipsServe as the primary relationship leader with Program Administrators, establishing clear goals, expectations, and performance accountabilityDevelop and maintain strategic engagement plans to drive alignment and long-term partnership successCommunicate CNA’s priorities and performance expectations through regular, structured interactionsOversee Underwriting & Program GovernanceEstablish and maintain underwriting guidelines, policies, and procedures for assigned programsProvide oversight of underwriting quality, referrals, and decision-making to ensure adherence to CNA standardsLead internal and external audits, ensuring compliance with regulatory and company guidelinesDrive Cross-Functional ExecutionPartner with product, actuarial, claims, compliance, and operations teams to support program strategy and executionEnsure alignment across functions to optimize underwriting outcomes and customer experienceSupport product development and innovation efforts for new and existing programsOptimize Operations & ProcessesIdentify and implement process improvements to enhance efficiency, scalability, and service deliveryDrive operational consistency across programs while enabling flexibility for program-specific needsManage End-to-End Program PerformanceOversee all aspects of program execution, including underwriting, pricing, marketing, compliance, and service deliveryMonitor performance trends and proactively address risks or gaps impacting program successMay perform additional duties as assigned.Reporting RelationshipVP, P&C ProgramsSkills, Knowledge & AbilitiesSkills, Knowledge & AbilitiesIndustry KnowledgeKnowledge of the insurance industry as a whole, specifically the P&C Programs sectorProgram & Portfolio ManagementStrong ability to manage program performance using financial and operational metrics to drive profitable growthUnderwriting & Technical ExpertiseTechnical and product specific expertise, underwriting skill and knowledge of insurance and underwriting principles, practices and procedures. Experience with ISO and proprietary forms and rating plans for both admitted and non-admitted business.Data-Driven Decision MakingAbility to analyze complex data and translate insights into actionable business strategiesGovernance & Risk ManagementStrong understanding of compliance, audit processes, and risk controls within underwriting programsCross-Functional LeadershipExperience collaborating across internal business units to deliver business resultsOperational ExcellenceDemonstrated ability to handle multiple and varied assignments, and to improve processes, workflows, and operating models to increase efficiency and effectivenessRelationship ManagementAdvanced communication, networking ability and relationship-building skills with both internal and external partnersChange AgilityExhibits change agility, quickly adjusting strategies and behaviors to support evolving business prioritiesEducation & ExperienceBachelor's Degree or equivalent work experience. Typically a minimum of 10 years’ experience in the underwriting or market facing area with proven track record of results.In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia,California, Colorado, Connecticut, Illinois,Maryland, Massachusetts, New York and Washington,the national base pay range for this job level is $97,000 to $189,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our empl