VP, ISV & Technology Partnerships

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. Job DescriptionSprinklr is looking for a Vice President of ISV & Technology Partnerships to lead our product partnership strategy and ecosystem. This roleis responsible foridentifying, securing, and scaling integrations and co-innovation partnerships with technology companies — from large platforms (Salesforce, ServiceNow, Microsoft, Google) to specialized ISVs that extend Sprinklr's value for enterprise customers. This is a rare combination of business development, product strategy, and ecosystem building — sitting at the intersection of product, GTM, and corporate development.WHAT YOU'LL DODefine and execute Sprinklr's ISV and technology partnership strategy— including the partner tiers, integration priorities, and build/buy/partner decisions that shape the platform ecosystem.Source and negotiate technology partnership agreementsincluding API integrations, co-sell agreements, marketplace listings, and OEM arrangements.Own relationships with key platform partnersincluding Salesforce, Microsoft, Google, ServiceNow, AWS, and other enterprise technology providers.Partner with Product and Engineeringto define integration roadmap priorities, manage partner API access, and coordinate joint product announcements.Drive co-sell and co-marketing motionswith technology partners — including joint pipeline targets, solution briefs, and field enablement.Build and manage Sprinklr's marketplace presenceacross Salesforce AppExchange, Microsoft AppSource, AWS Marketplace, and others.Track competitive landscapefor technology partnerships — understanding how peers and competitors are building their ecosystems.Establish an ISV program framework— tiering, certification, go-to-market benefits, and revenue sharing for Sprinklr's technology partner community.Lead and develop a teamof technology partnership managers and technical alliance architects.WHAT WE'RE LOOKING FOR10+ years of experiencein technology partnerships, ISV programs, platform business development, or product alliances — ideally in enterprise SaaS.Track recordof closing and scalinghigh-impact technology partnerships with major platform vendors and emerging ISVs.Strong product intuitionand ability to evaluate integration opportunities based on customer value, technical feasibility, and commercial potential.Deep relationshipsacross the enterprise technology ecosystem — specifically within Salesforce, Microsoft, Google, ServiceNow, or similar platforms.Experience building ISV programsfrom the ground up — including tiering, certification, marketplace strategy, and partner success metrics.Commercial acumento structure complex, multi-party deals including revenue share, co-sell, and OEM terms.Cross-functional leadershipwith the ability to influence Product, Engineering, Legal, and Field teams without direct authority.Experience in CX,CCaaS, marketingtechnologyor adjacent spaces is a meaningful advantage.WHY THIS ROLEAs Sprinklr scales its unified CX platform, technology partnerships are becoming a critical lever — for product differentiation, customer stickiness, and new revenue channels. This VP will have the mandate to build a best-in-class ISV and technology ecosystem, backed by executive sponsorship and a product that enterprise buyers genuinely want to integrate with.You'llwork at the intersection of strategy, product, and commercial execution — and have real ownership over a function that will shape Sprinklr's platform trajectory.We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM. Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. Create a culture of customer obsession, with trust, te