Occupational Health Specialist

**Job Description:** Occupational Health Specialist **Department:** Occupational Health Operations **Location:** Corporate HQ **Report to:** Order Entry/Verifications Supervisor **Pay Tier:** Starting at$14\.00 per hour **Position Summary** This position provides front line support for Ai’s clinical processes, which includes but not limited to in/outbound calling to schedule candidates for testing (drug, breath \& alcohol, and physical exams), requesting and coordinating the retrieval of results from clinics, and/or assisting in the general data and file management of Ai’s clinical programs. **Essential Duties and Responsibilities** This position includes the following responsibilities. Other duties may be assigned to meet business needs. * Perform data entry and/or data file management using word processing, spreadsheet or database commands across one or more business units and format material as required * Creation of client paperwork and reports using Microsoft Office – Outlook, Word, Excel, MicroStrategy, and Adobe Acrobat Pro * Client, applicant and vendor interaction via phone and e\-mail * Provides timely updates and assistance that enables teams to provide professional communications to the client * Performs analysis and identifies potential problems or discrepancies prior to contacting clients, applicants or vendors * Identify exceptions to the standard operating procedures of the position and escalate them as necessary * Consistently meet the established daily unit quota for the position based on the services being performed * Produce quality output and accuracy/error rate within thresholds defined by the position, with and without direct supervision * Work accurately and effectively as a team contributor on all assignments * Basic clerical duties **Qualification/ Requirements** · Computer literate with a working knowledge of Microsoft Office – Outlook, Word, Excel and Adobe Acrobat Pro · Ability to convey information clearly and concisely using appropriate grammar, spelling and punctuation in computer systems and in written and verbal correspondence · Must present a helpful demeanor, customer service orientation and demonstrate the ability to be a contributing team member in a fast paced, ever changing environment · Handle multiple projects with changing priorities, while working both independently and as part of a team · Effective communicator with the ability to follow both oral and written instructions · Strong organizational and follow through skills and particularly strong attention to detail · Properly handle confidential information and records · Strong keyboard skills (60 WPM, 95% accuracy) · **Supervisory Responsibility** · This position has no supervisory responsibilities. **Position Type/Expected Hours of Work** · The position is a full time position · The employee must be available and present for pre\-determined 8 hour shifts between the hours of 8:00 a.m. to 8:00 p.m., M\-F, and must work 37\.5 ho