Account manager

Meet Domaine, the world's largest independent Shopify design and development partner, formed by the union of Half Helix and Tomorrow. We are a team of commerce experts dedicated to creating, building, and growing beloved brands. As pioneers and not just participants in our industry, we are inspired to write, break, and re-write the rules for a new generation of commerce.We are seeking a highly motivated and skilled Account Manager with enterprise and mid-market sales experience and customer success expertise.The Account Manager is the client champion within the agency, liaising between the sales and production teams to ensure client satisfaction while also uncovering potential upsell opportunities. The Account Manager is introduced at the final stages of the sales cycle, working with the sales team to kickoff the project while ensuring complete knowledge transfer. While the project is in production, the Account Manager schedules regular check-ins with their clients to ensure client satisfaction and monitor project health all the way through launch.They are responsible for informing the client of the agency’s ongoing service offerings and retaining clients through Growth Retainer Workstreams. They will work with the project teams to demonstrate the value of Domaine thorough strategic initiatives based on the client’s goals.The Account Manager oversees Domaine’s mid to large Clients, with a focus on growth and long term partnerships.The ideal candidate has excellent communication and customer service skills with a strategic, bird’s-eye-view mindset to understand the business goals objectives of both the client and the agency.RESPONSIBILITIESServe as the point of contact for the client, conducting regular checkins and handling escalations and upsellsIdentify new client opportunities and act as liaison to pitch clients on such opportunitiesWork with the production teams to appropriately resource client needsCollaborate with production teams to develop strategic recommendation briefs on par with agency standards taking into consideration best practices and client goalsCollaborate on and run Growth CouncilsCollaborate with design and production departments to communicate strategy, review concepts and develop client presentationsPresent upsell opportunities as appropriateAct as a backchannel to communicate production team’s concerns to the clientIdentify and solution project risks in collaboration with the production teamFully understand the client objectives and project goals and articulate them clearlyWork with the project teams to monitor project risks and scope creep to foresee/ identify potential problems and proactively identify solutions to address them in advanceConsistently identify needs that clients may not recognize and ensure approaches and solutions are linked to objectives and future needsThis role will require some travel to company and client locations. Travel time may be outside of working hours.QUALIFICATIONSWe value continuous growth and learning, a team-first mentality, discipline, and a positive attitude. The ideal candidate would possess:Excellent communication, public speaking, and customer service skillsA passion for people, digital platforms and ecommerce.Good technical skills and familiarity with the fundamentals of web developmentFamiliarity with web design and usability best practices and trends.Comfortable working in Google Apps (Docs, Sheets, etc), Microsoft Office Suite, Figma and Hubspot.Able to learn other tools (Jira, Slack, Teamgantt).Positive Attitude: enthusiastic and able to contribute at any given stage throughout the process; actively takes the lead on a given task and can pitch in wherever help is needed.Excellent written and verbal communication skills; able to confidently express ideas and also knows when to listen.Excellent organizational and time management skills.And a desire to learn and grow with the agency!SKILLS & EXPERIENCE4-6 years prior experience working in a sales or account management role in the ecommerce or tech industry. Preference given to candidates who have demonstrated prior experience working on Shopify projects or with agency experience.Strong understanding of business and functional requirementsUnderstanding of third party applications, platforms, and integrationsCOMPETENTIESExcellent verbal, written, presentation and interpersonal communication skillsSelf-motivated, detail-orientedLevel-headed and positive attitude under pressureAbility to manage workload and meet deadlinesA passion for learning new skillsStrong web and Mac desktop skillsPERKS & BENEFITSCompetitive Healthcare with Dental & VisionRetirement savings plan with employer matchingCompetitive PTO policy with paid time off at end of yearFlexible working scheduleRemote-first cultureHome office stipendApple gearContinued education and personal development opportunitiesWe are an Equal Opportunity employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orienta