Positively Partners Senior Human Resources Generalist

About Positively PartnersPositively Partners delivers integrated, people-centered consulting services to social impact organizations. Our services include recruitment, HR outsourcing, and consulting on people practices related to compensation, employee engagement, and inclusion.Founded by nonprofit leaders in 2016, we help social sector organizations access high-quality, inclusion-focused HR services essential to achieving their missions. We’re a team of learners, HR professionals, and equity practitioners committed to helping employees thrive in support of their organization’s mission. Our home bases are in Boston, MA and Washington, DC, with a remote team across the United States, allowing us to deliver services through a mix of in-person and virtual channels.You can learn more about Positively Partners and our service offerings atpositivelypartners.org.About PositivelyHRPositivelyHR is our outsourced HR service, providing mission-driven organizations with comprehensive, high-quality HR solutions. We function as an extension of our clients’ teams, offering expert support in compliance, payroll and tax processing, benefits administration, policy development, and employee relations.The OpportunityWe are seeking a Senior HR Generalist to join the PositivelyHR team as a key operational resource addressing a range of HR matters across our client portfolio. This role serves as a key operational HR partner supporting high volume intake of employee, manager, and people operations matters across multi-client portfolio to include navigating nuanced HR questions, troubleshooting HRIS and policy issues, guiding leave of absence and ADA processes, and ensuring recurring HR cycles run smoothly and accurately.This role is ideal for an HR professional with a strong generalist foundation and a natural instinct for complexity—someone who pauses to verify which policy applies before advising, can hold multiple client contexts at once, and brings both precision and care to their work. You’ll work closely with the PositivelyHR team to deliver high-quality, compliant HR support to a diverse portfolio of nonprofit clients, with particular depth in multi-client and multi-state employment environments. Success in this role requires someone who can influence without formal authority– setting clear expectations, coordinating follow-through across employees and managers, and helping those individuals make timely, well-informed decisions.This is an operational HR delivery role focused on individual case management, policy execution, and recurring cycle support across our client portfolio. It is distinct from internal HR business partner, talent acquisition, learning and development, and HR leadership positions.KEY RESPONSIBILITIES:HR Systems & SupportPartner with managers on nuanced HR inquiries, including multi-faceted employment changes, policy interpretation, system troubleshooting, and multi-state compliance questions.Translate complex HR information into clear, concise, and standardized email communications that guide employees and managers through self-service resources or policy requirements.Navigate a high-volume of incoming requests with attention to urgency, compliance risk, payroll or benefits impact, employee experience, and client-specific deadlines, escalating or reprioritizing work when needed.Pull reports and analyze data from Dayforce to respond to escalated requests and promptly identify system/policy inconsistencies.Actively contribute to the codification of HR practices by identifying recurring inquiries and developing standardized email templates and knowledge base resources, contributing to greater efficiency and consistency of the support function.Utilize direct support/ticketing tools to manage workflow, ensuring adherence to established response-time standards and providing visibility into service timeliness and consistency.Monitor recurring employee and manager needs, surfacing opportunities to improve processes or clarify guidance with PositivelyHR leadership.Leave of Absence & ADA AdministrationServe as a primary point of contact for leave of absence requests, guiding employees through applicable policies and entitlements.Coordinate leave documentation, communicate with relevant stakeholders, and ensure compliant execution of leave processes.Determine and navigate employee leave eligibility across a complex, multi-state landscape, including review of certifications and supporting documentation, with support from leadership, as needed.Prepare leave designation, approval, denial, extension, and return-to-work notices, coordinating with payroll, benefits, employees, managers, and internal team members to support compliant execution.Administer standard ADA interactive process steps, including gathering and reviewing accommodation documentation, preparing communications, tracking status, and monitoring follow-up needs.Maintain organized leave and accommodation records, ensuring sensitive information is handled