Retail Brand Experience Assistant Sales Manager ( Georgetown, DC)

**THE ROLE** Avocado is currently looking for a **Retail Brand Experience Assistant Store Manager** to be part of our team in ***Georgetown, DC.*** This is a non\-exempt position, meaning it is hourly and you are entitled to overtime pay. We offer competitive pay plus monthly bonus! * *Note on Location:* *You will be working on\-site at our location in Georgetown DC.* *This is not a remote position.* * Note on Pay Transparency: *The pay range for this role is $23\.00 \- $26\.75 Hourly, plus potential monthly bonus.* **WHAT YOU’LL BE WORKING ON** **Overall:** * Assume responsibility of management duties in absence of a store manager. * Lead by example for your team by cultivating an exceptional guest experience, working alongside the team while providing in\-the\-moment coaching and feedback on a regular basis. * Train and ensure the whole team is well\-versed in all products and processes. * Lead by example in KPIs / OKRs around sales goals. * Provide continual evaluation and feedback of the team by collaborating with store managers in preparing and administering performance reviews for employee improvement. * Monitor quality assurance to create and maintain SOPs (Standard Operating Procedures) * Suggest methods to improve operations, efficiency, and service. * Assist with managing your employees schedules, hours, vacations, etc. * Participate in company initiatives and concept projects. * Assist guests with resolving customer experience issues and provide an exceptional customer experience unlike any other in our industry! * Collaborate with teams such as customer experience, production, and logistics in order to maintain a low return rate * Provide the best customer service in the world! **Retail:** * Assist in managing the overall atmosphere of our Experience Center. * Attend community events and meetings when necessary to represent the store and the Avocado brand. * Assist managing inventory of sellable products across all channels. * Champion our brand's values and be willing to promote the retail experience in your community. * Assist with maintaining the overall condition of the retail and office space. * Ensure the operations of the store are in working order and follow up with correct services for repairs or maintenance. * Limit shrink (negative cost) of products and peripherals. * Ability to lift 200 lbs. and be on your feet all day. **Digital:** * Engage in digital sales activities, including conducting sales and service through chats, phones, and virtual appointments. * Perform daily workload of responding to customers who have questions or need assistance in a variety of areas — product information, order updates, issue resolution, escalations, etc. **WHAT YOU BRING** * Minimum of 1 year of retail or equivalent experience \- store management or assistant management experience (e.g. at least keyholder) and experience managing and training store employees is a plus. * Mac and Google suite proficiency is also a plus! * Mus