Customer Account Manager 2

Job description Company and benefits Job ID CUSTO019975 Employment Type Regular Work Style remote Location United States Travel Up to 25% Role Customer Account Manager 2 Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you. About the Team: Our Mid\-Market Sales Team is dedicated to driving growth within our customer base of SMB and Strategic customers. This team focuses on prospecting across all verticals, leveraging deep industry knowledge and strong customer relationships to sell our full suite of products and services. By attending industry events, conducting business reviews, and running strategic sales campaigns, the team ensures our customers receive tailored solutions that address their unique needs and challenges. About the Role: We are seeking a dynamic and strategic Customer Account Manager to join our team. In this role, you will work closely with our SMB and Strategic customers to drive sales growth through upselling and cross\-selling our products and modules. You will leverage your deep understanding of the customer’s industry and pain points to provide tailored solutions and support. This role involves establishing and maintaining positive customer relationships through regular interactions, attending industry events, and conducting business reviews. You will also develop strategic sales campaigns, identify sales opportunities, and create proposals for HCM and Payroll solutions. Additionally, you will collaborate with internal teams to ensure customer satisfaction, monitor account health, and maintain accurate data in our CRM system. Key Responsibilities: * Customer Relationship Management: Establish and maintain positive relationships with customers through regular face\-to\-face interactions, including attendance at industry events, trade shows, and conferences. * Industry Expertise: Proactively research and develop expertise in the customer’s industry to advise and support customers on best practices and service expansion. * Sales Campaigns: Develop and maintain a “greenspace” heatmap and run strategic sales campaigns to drive pipeline and bookings in assigned accounts. * Sales Proposals: Identify sales opportunities and develop proposals for HCM and Payroll solutions aligned with customer needs. * Product Knowledge: Maintain a thorough understanding of our products and capabilities, incorporating technical advances in prese