Good Hands Repair Network - Repair Consultant - Remote (EST/CST)

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. **Job Description** Candidates in Eastern and Central Time Zones are preferred. The GHRN Repair Consultant guides repair process management for the Good Hands Repair Network (GHRN) and manages moderately complex repair issues within the GHRN. This individual monitors assigned work, documents claim files, and responds to shop, customer, and internal inquiries. Designated individuals may also analyze network performance and capacity to optimize the GHRN footprint.*Candidates in Eastern and Central Time Zones are preferred.* **Preferred Qualifications:** * **Must have auto technical repair knowledge in a collision repair setting, including an understanding of repair methodology, repair processes, and the ability to discern related and unrelated damages** * You have prior experience using an auto estimating program such as: **CCC One** and a strong auto damage analysis background *(12 months preferred)* * Prior experience writing estimates for an insurance preferred shop or as an auto damage adjuster is preferred * Familiarity with insurance policies, coverage, and repair processes * ***Candidates in Eastern or Central Time Zone*** preferred You’ll wear a few hats to fill a few roles throughout your day that all require a level of experience. **The Customer Service Expert**– you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always. **The Investigator**– you’ll confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage. **The Effective Communicator**– you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. **The Negotiator**– you will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations. **The Problem Solver**– you’ll utilize multiple tools to get the job done in a fast\-paced environment, including estimate tools, job aids, a