Quality Assurance Analyst

WHATYOU'LL OWNMonitor inbound and outbound calls, emails, and chat interactionsEvaluate teammate performance against quality standards and company guidelinesAssess demeanor, technical accuracy, customer service delivery, and complianceProvide clear, constructive, and actionable feedback to teammates and team leadsIdentify trends, flag recurring issues, and recommend process improvementsPartner with operations and leadership to continuously raise the barWHOYOU ARE3+ years of experience in a Quality Assurance role in a call center or BPO setting (Required)Detail-oriented — you catch what others miss, and you do it with careA confident, empathetic communicator who gives feedback that uplifts, not discouragesAnalytical thinker who can spot patterns and translate them into actionable insightsFamiliar with QA tools, scorecards, and calibration processesSelf-driven and thrives working independently in a remote environmentFlexible with shifting schedules and committed to consistencyWHAT WE OFFERFull-time remote work with a complete WFH support programMaxicare HMO + PhilHealth coverage SIL, PTO, and a special birthday leavePaid vacation leaveZero-interest employee loan programPerformance bonuses and merit-based recognitionMonthly Gen Pow-Wows and team engagement events with prizesArvios Leadership Development Academy and workshop programsMonthly 1-on-1 touchbase calls with your HR partnerHOMEOFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT)Stable internet connection with at least 100 Mbps postpaidLaptop/Computer Specs: Minimum 16GB RAM with Intel i5 core processor, AMD Ryzen 5, or higher equivalent.For Windows users: Windows 11 OS is requiredNoise-Cancelling HeadsetDual Monitor is mandatoryBackup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage BackupOriginally posted on Himalayas