Senior Product Manager II (Risk)

Headquarters: United States Why Housecall Pro? Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.  We also offer: A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k) Paid holidays and flexible, take-it-as-you-need-it paid time off  Equity in a rapidly growing startup backed by top-tier VCs Monthly tech reimbursements A culture built on innovation that values big ideas, no matter where they come from   Role Overview Housecall Pro is a vertical SaaS platform built for residential field service professionals. We combine core operating software including scheduling, dispatch, and day-to-day business management features, with a robust set of fintech and customer communications capabilities: ACH/card/check payments, payroll and accounting, bank payouts, embedded spend cards, embedded consumer and business financing, and multi-channel messaging and marketing via email, text, and direct mail. As a Senior Product Manager II, Risk, you lead our RiskSquad and partner closely with our Risk Operations and Risk Analytics domains to identify problems and solutions for the latest vulnerabilities in our platform. You work horizontally across 20+ product teams at HCP to identify platform risk  and deliver scalable solutions that protect money movement, accounts, and communications without adding unnecessary friction for legitimate Pros and their customers. As a technical, cross-functional PM you will partner with many teams to identify fraud, security, and abuse risks in new and existing launches. You will ship practical protections that balance safety, customer experience, and delivery timelines. You align stakeholders on vulnerabilities and mitigations, translate ambiguity into clear plans, and help lead incident response when emerging threats require rapid coordination. You thrive in ambiguity and take ownership of Risk-related product initiatives. You are data-driven, customer-focused, and passionate about building systems that make a real difference in our Pros’ and Housecall Pro’s business. Our team is passionate, empathetic, hard-working, and above all else, focused on improving the lives of our service professionals (our Pros). Our success is their success. What you do each day: Own or heavily influence the risk roadmap across critical pieces of functionality including payments risk, account takeover (ATO), money movement, and communications abuse/spam Partner heavily with your engineering squad and Risk Operations to identify and quantify risk, balancing loss prevention, user friction, conversion, support burden, and engineering cost Partner with Risk stakeholders to translate operational pain and data insights into shippable product changes; improve tooling and workflows Lead cross-squad initiatives with your engineering squad and feature-team product managers to define, scope, and drive risk protections that span multiple domains Design scalable risk capabilities including signals, limits, enforcement patterns, audit logs, and policy frameworks rather than one-off patches Drive incident response for emerging fraud/abuse patterns containment → remediation → retro → durable hardening Evaluate build vs buy and lead vendor/partner assessments when third-party solutions accelerate outcomes Communicate clearly with both technical and non-technical stakeholders by writing clear, concise docs to align decisions; high quality written proposals, communications and documentation are key to this role Qualifications: 6+ years of product management experience with meaningful cross-team delivery, ideally in fintech, security, trust & safety, marketplaces, or comms platforms; payments experience a plus  Bachelor's degree in a related field or equivalent work experience Excellent analytical skills; you can digest complex information and make recommendations Proven track record of leading high-impact product initiatives from concept to launch Strong written and verbal communication skills, and comfortable building strong relationships with stakeholders and teams across the company Experience operating autonomously and leading efforts across multiple teams and functions, with stakeholders in different disciplines across time zones Proven ability to influence without authority across teams and stakeholders Strong prioritization and tradeoff judgment; can quantify impact and defend sequencing