Admissions Coordinator

Description: Admissions Coordinator **Location:** Remote, must work in PST or MST Time Zone **Employment Type:** Full\-Time, W\-2 Employee, Non\-Exempt **Hourly Rate:** $27\-30/hour, paid bi\-weekly **Schedule/Hours:** Monday\-Friday 8:30 AM\-5:00 PM PST or MST (no nights or weekends!) **Reports To:** Director of Operations Join a mission\-driven team making a meaningful difference in mental health care at NeuroStim TMS Centers, Washington’s leading provider of Transcranial Magnetic Stimulation (TMS) Therapy. We are seeking a compassionate, detail\-oriented **Admissions Coordinator** to be the patients first point of contact, guiding them through the initial steps of their mental health journey. **Primary Responsibilities Include (but are not limited to):** * Manage high\-volume inbound and outbound calls, texts, and emails for new and returning patients, providing clear, confident communication from first point of contact with a strong sense of urgency and follow\-through * Schedule qualified consultations that convert, aligned with clinic\-specific performance metrics and goals * Use Salesforce and other systems to manage patient follow\-ups, track activity, and maintain accurate, detailed communication records * Guide patients through registration and portal account creation, ensuring a smooth and complete onboarding experience * Coordinate provider referrals and verify insurance eligibility, including navigating patient benefits through insurance portals and clearly communicating coverage, expectations, and next steps * Educate patients on treatment options, processes, and what to expect, ensuring they feel informed and prepared * Re\-engage previous patients and manage ongoing outreach to support consult volume and pipeline goals * Provide administrative support to ensure a seamless, organized patient onboarding experience * Maintain a high level of attention to detail while working across multiple platforms simultaneously * Work independently in a remote environment while staying productive, responsive, and accountable to performance expectations * Collaborate closely with clinical teams to ensure patients are appropriately prepared and transitioned for care **Compensation \& Benefits (Full\-Time Employees are eligible for):** * **Competitive Hourly Rate:** $27\-30/hour, paid bi\-weekly * 401(k) retirement plan with employer match up to 4% * Comprehensive medical, dental, and vision insurance for employees and eligible dependents * HSA (with employer contribution) and FSA options to help manage healthcare and dependent care expenses * Employer\-paid life insurance and AD\&D coverage * Employee Assistance Program (EAP) with confidential mental health and life support resources * Generous paid time off and additional paid holidays Requirements: **Admissions Coordinator Qualifications:** * Minimum of 3 years experience in healthcare administration or patient coordination is required * Excellent communication and customer s