Technical Support Representative

**About StarRez** StarRez is the global leader in student housing software, providing innovative solutions for on and off\-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400\+ clients across 25\+ countries, StarRez supports more than 4 million beds annually with its user\-friendly, all\-in\-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner. **The Role** StarRez is seeking a Technical Support Representative to serve as a key point of contact for customers needing technical assistance and product support. You will handle customer inquiries across phone, chat, and email channels while delivering a high level of service with professionalism, confidence, and empathy. In this role, you will troubleshoot technical issues, guide customers through solutions, and collaborate with internal teams to ensure successful resolution of customer concerns. You thrive in a fast\-paced support environment, communicate clearly, and use critical thinking skills to solve complex problems while creating a positive customer experience. **Role Specifics** * **Work Location:** Remote (US) * **Travel:** Less than 5% (The percentage of travel is an estimation and could vary based on business needs). * **Reporting Structure:** This role reports to the Team Lead, Customer Support. * **Schedule:** The selected candidate will observe an 8AM\-5PM Mountain Time schedule. **Application Deadline:** This role will accept applications until June 11th at 11:59PM CDT, unless otherwise posted. **What You Will Own** * Deliver exceptional customer support and technical issue resolution via phone, email, and chat * Manage customer inquiries and escalations through successful resolution, including internal, external, and executive escalations * Meet established performance objectives related to call quality, customer satisfaction, and case handling * Utilize critical thinking and problem\-solving skills to analyze issues and provide effective solutions * Communicate proactively with customers by setting expectations and providing timely follow\-up * Partner cross\-functionally with colleagues to resolve client issues efficiently and effectively * Facilitate screen\-sharing and remote troubleshooting sessions to assist customers with product\-related concerns * Support additional projects and responsibilities as needed based on business priorities **Required Qualifications** * 1\+ years of customer service experience, preferably in a call center, software support, or technical support environment * High School Diploma or GED * Strong verbal and written communication skills * Ability to manage multiple customer interactions in a fast\-paced environment * Strong troubleshooting, analytical,