Client Support & Scheduling Specialist

Client Support & Scheduling SpecialistAppointment Setting, Client Support & Lead Coordination | Remote | U.S. HoursPosition Type: Full-Time, Remote Location: Latin America Working Hours: U.S. Business HoursAbout the RoleAt Pavago, one of our clients is hiring a highly organized and phone-confident Client Support & Scheduling Specialist to manage inbound leads, coordinate appointments, and support day-to-day operations.This is not a passive administrative role.You’ll be one of the first points of contact for prospective clients, responsible for turning incoming interest into qualified, scheduled appointments.You’ll own: Inbound and outbound calls Lead follow-up Lead qualification Appointment setting Calendar coordination CRM and pipeline management Client communication Administrative support If you’re confident on the phone, highly responsive, and know how to keep leads moving through a scheduling pipeline, this role is a strong fit.What You’ll OwnPhone & Lead Management Handle inbound and outbound calls professionally and confidently Respond quickly to new leads and client inquiries Conduct consistent follow-up with prospects Qualify leads according to company criteria Understand prospect needs and guide conversations appropriately Move qualified prospects toward booked appointments Maintain professional communication throughout the client journey Ensure promising leads never go cold because of missed follow-up Appointment Setting & Calendar CoordinationOwn the scheduling process from initial interest through confirmed appointment.You’ll: Schedule appointments between prospects and internal teams Coordinate availability across calendars Avoid double bookings and scheduling conflicts Send appointment confirmations and reminders Handle cancellations and rescheduling Follow up to improve appointment attendance Keep schedules organized and current Ensure qualified opportunities move efficiently through the pipeline CRM & Pipeline ManagementMaintain accurate and organized lead records inside the CRM.Document: Calls Prospect conversations Qualification notes Appointment details Follow-up requirements Lead status changes You’ll also: Keep pipeline stages accurate and up to date Track leads requiring additional follow-up Maintain strong CRM hygiene Ensure internal teams have clear context before appointments Keep documentation structured and reliable Client Communication & Follow-Up Communicate professionally through phone and email Answer routine questions and guide prospects through next steps Maintain responsive communication with active leads Re-engage prospects when appropriate Handle scheduling-related questions and changes Create a positive first impression of the business Administrative & Operational Support Support day-to-day administrative coordination Manage email follow-ups and operational communication Maintain organized digital records Update internal trackers and systems Coordinate with internal team members regarding appointments and leads Assist leadership with operational requests as needed Identify scheduling or workflow issues before they create problems Required Experience & Skills Based in Latin America Fluent, professional English with a clear or neutral accent Strong and confident phone communication skills Experience in one or more of the following: Appointment setting Customer service Scheduling Client support Administrative coordination Experience using CRM systems Strong organizational and multitasking ability Excellent follow-up discipline Strong written communication skills Comfortable managing multiple leads and appointments simultaneously Comfortable working during U.S. business hours Ability to work independently with minimal supervision Reliable remote work setup and internet connection Nice to HaveExperience within: HVAC Roofing Landscaping Contractor services Home services Familiarity with tools such as: Google Calendar Calendly HubSpot Experience supporting U.S.-based businesses or clients is also highly preferred.What Makes You a Strong FitYou: Are confident and natural on the phone Build rapport quickly with prospective clients Respond to new inquiries with urgency Follow up consistently without needing reminders Are highly organized and detail-oriented Enjoy helping people and guiding conversations Stay calm when managing multiple priorities Understand that speed-to-lead matters Keep CRM records accurate and organized Proactively solve scheduling and operational problems Take ownership of leads from initial contact through appointment booking What a Typical Day Looks LikeYour day may include: Responding to new inbound leads Answering prospective client calls Calling back leads who submitted inquiries Qualifying prospects based on company criteria Scheduling qualified appointments Sending confirmations and reminders Following up with unresponsive prospects Managing cancellations and reschedules Updating CRM records and pipeline stages Coordinating calendars with internal t