Customer Success Manager

As a Customer Success Manager, you will play a crucial role in ensuring the region’s success through our clients’ success. You will manage the implementation team, support customers during the launch of their new collaborative learning software, and ensure the renewal of contracts. You will work closely with the local sales team to ensure client KPIs are met, and liaise with customer success colleagues throughout Europe and the US.Requirements3-4 years experiences in a Customer Success position, ideally in the SaaS-industryNative German and fluent English proficiencyProactive and prefer working in a strong results-oriented cultureCapability to prioritize and manage a big portfolio of clientsAbility to express your ideas in a clear and concise manner, both in writing and orallyStrong interest for the digital industry, education and e-learning in particularEnthusiasm for our cultureBenefitsWork From Home perks1 month parental leave for the second parentFlexible hoursRemote work possible anywhere in Germany, France or the UKDiversity, Equity, and Inclusion programsOriginally posted on Himalayas