AI Outcomes Engineer

Role OverviewJoin our growing team as the primary business and technical partner for our customers, combining customer success leadership with technical implementation depth and operational execution.What You Will DoOwn the end-to-end customer lifecycle post-sale, lead onboarding, adoption, value realization, and expansion readiness, drive technical enablement, and serve as an accountable owner for the post-sale customer lifecycle.Why It Might Be a Fit5+ years of experience in Technical Account Management, Customer Success, Solutions Engineering, Implementation, or a similar customer-facing role, experience managing enterprise or strategic customer relationships in cybersecurity, AI, or other complex technology environments.Requirements5+ years of experience in Technical Account Management, Customer Success, Solutions Engineering, Implementation, or a similar customer-facing roleExperience managing enterprise or strategic customer relationships in cybersecurity, AI, or other complex technology environmentsStrong program management skillsTechnical fluency with workflows, integrations, APIs, platform implementations, and operational systemsAbility to translate technical concepts into clear business valueDemonstrated history of exceptional customer advocacyProven track record of driving onboarding, adoption, change management, and measurable customer outcomesStrong judgment in navigating ambiguity, prioritizing issues, and driving resolutionExcellent written and verbal communication skillsOriginally posted on Himalayas