Customer Obsessive Agent (PT) | USA (Remote)

Bold, innovative and just a tad naughtier than you would expect, Honey Birdette are looking for an experienced **Online Customer Experience** agent to join our Hive! **About Honey B** Honey Birdette was created by women for women, to offer an experience unlike any other lingerie retailer. We are a luxury lifestyle brand offering high\-end lingerie and premium bedroom accessories. Bold, innovative and a little naughtier than you would expect, Honey Birdette has quickly become the most talked about lingerie brands. We inspire, create curiosity, and empower women through their beauty and confidence. **Who We Seek:** As the Customer Service Agent, you will be passionate about the end\-to\-end customer experience, have a natural flare for communications and guiding your customers to world of product they didn’t even know they needed! Reporting to the Customer Obsessive Manager US, you’ll play an integral role in providing a red carpet online customer service experience for all honeys, whilst educating and empowering them with complementary product from what initially intrigued them – ensuring they have everything they need to fulfil their honey b needs. Our ideal candidate is professional, polished, charismatic, energetic, positive, and highly approachable, with an outgoing personality. **What You’ll Do \- Job Responsibilities** * Efficiently manage customer support tickets via the Zendesk portal, consistently * meeting KPIs while delivering a premium, “red carpet” customer experience. * Provide expert guidance to customers, helping them discover the products that best suit their honey bee\-related needs and interests. * Communicate effectively with customers across multiple channels including online platforms, live chat, phone, and email. * Support additional tasks and responsibilities as required to ensure smooth operations and customer satisfaction. **What You’ll Bring \- Qualifications and Skills** * Minimum 2 years’ experience in Retail or Online Customer Service environment * Customer experience driven, communications expert with positive outcomes at front of mind. * Bubbly attitude, people orientated, and open minded. * Proven experience in fast paced working environment with ability to achieve set KPI’s. * Experience in working across multiple systems at one time. * Ability to understand and utilise company policies \& processes. * Enjoys collaborating with broader teams to achieve high commercial outcomes. * Ability to deescalate situations and turn a potential negative experience into a positive one. * Calm under pressure with proven ability to work within deadlines. * Ability to work autonomously \& within a team environment. * Available to work a flexible schedule to meet the needs of the business, which include closing shifts, weekends and holiday shifts. * Must have unrestricted access to work in the U.S. * Must be at least eighteen (18\) years of age. *This is a* ***Part time non\-exempt*** *online customer service positio