Absence Advisor

**Cox Automotive** is currently seeking an **Absence Advisor** to join our team. Candidates must reside within the Eastern or Central time zones of the United States. Atlanta, GA is the preferred location and operates under a hybrid work arrangement. Candidates located elsewhere within the Eastern or Central time zones will be considered for remote employment. Please note: We are hiring two individuals for this position. **The Role:** The Absence \& Accommodations team provides compliant, consistent, and employee\-centered leave, accommodation, and workers' compensation support across Cox Automotive (CAI) and its subsidiaries throughout North America. The Absence Advisor supports the administration of CAI's Absence \& Accommodations programs across the U.S. and Canada, serving as the first point of contact for employees and stakeholders. This role coordinates leave\-related information, workplace accommodations, and return\-to\-work processes in alignment with program guidelines, operational practices, and compliance requirements. The Absence Advisor escalates complex, non\-standard or sensitive situations for review. **Primary Responsibilities:** Service \& Delivery * Serve as the first point of contact for employees, managers, and HR Business Partners regarding absence and accommodations programs, helping drive a consistent employee experience and support continuous improvement. * Review incoming cases for completeness and route them in accordance with program guidelines, operational practices, and established compliance requirements, including DriveSafe, FMCSA, and Workers' Compensation programs. * Review new leave and accommodation requests, ensuring accurate triage, documentation, and routing to the appropriate team and/or Third\-Party Administrator (TPA). * Provide employees and managers with clear information regarding eligibility, documentation requirements, timelines, pay processing, return\-to\-work processes, and program expectations. * Establish claims within applicable systems and maintain complete, accurate case documentation and employee status updates within case management platforms (e.g., ServiceNow, Workday, AbsenceTracker). * Perform ergonomic accommodation fulfillment and reconciliation activities to support compliance with ADA and EEOC requirements. * Manage work in a high\-volume, fast\-paced environment utilizing multiple communication channels, including phone, chat, email, and case management systems. Return to Work (RTW) Coordination * Process RTW documentation, confirm employee readiness, and update employee status within applicable systems in accordance with internal policy and regulatory requirements. * Communicate and coordinate employee RTW status with leaders and HR Business Partners to support timely and effective transitions and handoffs. Escalate non\-standard, complex, or sensitive RTW situations to the Absence \& Accommodations Business Partner and/or Senio